Process Owner - Service Lifecycle Management

Requisition Number: 69771

The company built on breakthroughs. ​ 
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The TBM Process Owner for Service and Application Portfolio Management is accountable for the improvement and execution of both the Service Portfolio and Application Portfolio Management processes. This individual will ensure the processes are understood and carried out by individuals within the various IT Service Lines and BEIT.

Key Responsibilities

• • Implement and enforce governance process for services and application services
  • Educate stakeholders on the service portfolio lifecycle and application processes to ensure understanding in terms of impact to the Bill of IT
  • Train and educate stakeholders on application service and business application processes
  • Confirm the accuracy of information held at all stages within the process
  • Monitor and manage stakeholder compliance
  • Provide information related to the service and application portfolio to key stakeholders as required
  • Proactive communication with Business and Service Lines
  • Partner with Enterprise Architecture to establish clear requirements for application services and business applications
  • Conduct continual service improvement activities to cover customer requirements, business/technology changes and strategy/organizational changes
  • Identify and implement opportunities for improvement and automation

Experiences/Education - Required

• Bachelor’s in Business Management, Information Technology, Financial Management, or similar relevant field
• 5-7+ years relevant experience

• IT Service Management and ITIL knowledge
• Experience leading complex initiatives or efforts
• Effective leadership, organization, and planning skills, with ability to handle changing priorities
• Excellent communications, interpersonal and influencing skills
• Demonstrated track record driving initiatives to successful conclusion using influencing tools
• Ability to collaborate with international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
• Must be a self-starter; able to work in team environments and motivate others
• Experience with developing and delivering training on process, standards, and policy
• Able to work in highly collaborative environments
• Effectively present in group settings in a professional and courteous manner
• Able to learn new and emerging concepts very quickly

Experiences/Education - Desired

• Familiar with ServiceNow navigation
• Experience in Agile methodogies (i.e. Scrum, Kanban)
• ITIL Certification preferred
• Six Sigma Certification
• Experience with training and development of virtual training techniques
• Up to 5-10% travel

This position does not support immigration sponsorship.

The range for this position is $85,421.00 - $117,454.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .