Service Manager

Pecheles Automotive is looking for an experienced Automotive Dealership Service Manager to take over our highly successful Volkswagen and Audi Service Department. Our Service Department has experienced 15% growth per year for the last 3 years, is fully staffed with Brand Certified technicians, including 2 Master Technicians, has 72% 7-year customer retention, and 30% warranty sales. About Us In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer

• Medical, Dental, & Vision
• Teladoc Membership (Free 24/7 access to US physicians)
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Discounts on products and services

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

• A minimum of 3 years experience as a Dealership Service Manager is required.
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Automotive Service Management / Dealership: 5 years
• Clean and valid Driver's License
• Pre-hire background check and drug screen.