Cardiothoracic Surgery Patient Access Advocate
Essential Job Function
- Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
- Assists new employees with registration workflows.
- Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
- Adheres to No Surprise Act.
- Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
- Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
- Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
- Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
- Creates a positive guest experience through adherence to Steps of Service protocols.
- Deescalates situations when necessary.
- Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner.
- Mails new patient packets and contact new patients the day before their scheduled appointment.
- Adheres to no show policy, send letters and document no shows in a timely manner.
- Performs other duties as assigned
- Required: High School Diploma or equivalentPreferred: Graduate of a certified medical office training course
- Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting.
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