Guest Service Representative

Fairfield Inn & Suites By Marriott - Charlotte Matthews
Charlotte, NC

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits:

  • Insurance (health, dental, vision, etc.)
  • Paid time off (vacation, sick leave, holidays)
  • 401K retirement plan
  • DailyPay: Access your earned wages when needed.
  • Special team member hotel rates for travel enthusiasts.
Responsibilities:
  • Check guests in and out of the property
  • Handle guest inquiries and provide information about the local area
  • Assist with resolving guest complaints and issues
  • Process payments and maintain accurate records
  • Collaborate with other team members to ensure guest satisfaction
Requirements:
  • Excellent customer service skills
  • Strong communication and interpersonal abilities
  • Attention to detail and problem-solving skills
  • Ability to work in a fast-paced environment
  • Previous experience in a customer-facing role is a plus
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Posted 2025-09-29

Recommended Jobs

.NET Developer

Fame Foundry
Charlotte, NC

.NET Developer Fame Foundry is seeking an experienced .NET developer to join our team. Requirements: ~5-7 years of we…

View Details
Posted 2025-08-06

Oracle EPM Consulting Director Save for Later Remove job

PwC
Fayetteville, NC

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals an…

View Details
Posted 2025-09-25

Occupational Therapist / OTR / OT

Broad River Rehabilitation
Elizabeth City, NC

Broad River Rehab has a GREAT, PRN opportunity for Occupational Therapist (OT) in Elizabeth City NC! Occupational Therapist (OT) - PRN " As Needed" Skilled Nursing in Elizabeth City NC At Br…

View Details
Posted 2025-07-29

Kitchen Team Members

Culver's
Charlotte, NC

Culver’s is looking for Back of House True Blue Crew Members! Our back-of-house (BOH) crew members are experts at moving quickly in a fast-paced environment. If delighting is in your DNA, you’ll be a…

View Details
Posted 2025-09-21

Discover Charlotte: Care for Patients Amid City Vibrance!

NurseRecruiter
Charlotte, NC

Registered Nurse - Telemetry - Travel - (Tele RN) Step into the vibrant heart of Charlotte, where every shift as a Telemetry Nurse unveils new adventures. Picture yourself amidst the city’s dynamic f…

View Details
Posted 2025-08-08

bealls Store Associate

bealls
Columbus, NC

Position: STORE ASSOCIATE Come join a team that brings a people-first approach to everything we do! bealls and Home Centric are a part of Bealls Inc., a family owned and operated business where “We…

View Details
Posted 2025-09-22

HVAC Residential Install Apprentice

Dawson's Electric & Air
Raleigh, NC

Your Peace of Mind is our Priority Dawson's Electric & Air – Where Your Peace of Mind is Our Priority Are you ready to leave behind a job that feels like just a grind and step into a role that v…

View Details
Posted 2025-07-30

Business Analyst / Project Manager

Akaasa Technologies
Charlotte, NC

Charlotte, NC Hybrid Job Description Consult on complex initiatives with broad impact and large-scale planning for Business Execution. Review and analyze complex multi-facet…

View Details
Posted 2025-09-26

Data Engineer Intern

Digital Turbine
Raleigh, NC

At Digital Turbine , we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devi…

View Details
Posted 2025-09-14