Care Support Navigator

Our Company

ResCare Community Living

Overview

Work in conjunction with the Care Manager to deliver to deliver integrated whole-person care management addressing a members physical health behavioral health intellectual/developmental disability (I/DD) traumatic brain injury (TBI) long-term services and supports (LTSS) and/or pharmacy needs in addition to unmet health-related resource needs. Provide services in accordance with care management service requirements set by the state and company.

Responsibilities

• Supports Care Managers in delivering care management
• Engages the member /family/guardian with professionalism compassion and purpose through telephonic and virtual methods and in-home visits as required. Interactions should be concise respectful in a language of his/her choice and non-judgmental
• Establishes a professional rapport with all team members stakeholders peers and supervisors
• Initiates the first contact with the member/family/guardian to complete the Preliminary Questionnaire
• Communicates with the Case Manager any information pertaining to the care and well-being of the member/family/guardian
• Provides documentation of billable events that align with minimum contact expectations to the Care Manager
• Maintains an accurate up-to-date electronic information data stream on all interactions encounters activities and communications with the member/family/guardian
• Performs general outreach engagement and follow up with members to encourage accomplishment of goals set in the Plan/ISP
• Coordinates services/appointments
• Engages in health promotion activities and knowledge sharing
• Shares information with the Care Manager and other members of the care team on the members circumstances
• Provides and tracks referrals and provides information and assistance in obtaining and maintaining community-based resources and social support services
• Participates in case conferences and planning meetings
• Supports the Care Manager in Identifying and addressing barriers to services gaps in service and unmet health-related needs proactively expanding relationships and linkages to aid in meeting members needs
• Provides services that meet national state and local healthcare standards at the highest level
• Reports issues of concern general departmental activities and staffing needs to the Care Manager
• Completes all required training and participates in educational sessions to improve overall skills
• Attends industry meetings training and functions to promote positive relationships with stakeholders
• Participates in quality improvement and measurement activities to achieve identified targets and outcomes
• Completes other duties as assigned

Qualifications

• At least 18 years old
• High School Diploma or G.E.D. equivalent; t rained in Tailored Care Management preferred
• One to two years of experience in Customer Service and/or working in a Health Care environment as a CNA or home care setting is preferred
• Experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; or a parent or guardian of an individual with an I/DD or a TBI and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member); or has two years of paid experience performing functions in this job description with at least one year of paid experience working directly with the Tailored Care Management eligible population
• Ability to perform work with a high degree of quality and autonomy

About our Line of Business

ResCare Community Living an affiliate of BrightSpring Health Services has five decades of experience in the disability services field providing support to individuals who need assistance with daily living due to an intellectual developmental or cognitive disability. We provide a comprehensive range of high-quality services including: community living adult host homes for adults regardless of disability behavioral/mental health support in-home pharmacy solutions telecare and remote support supported employment and training programs and day programs. For more information please visit . Follow us on Facebook and LinkedIn.

Salary Range

USD $20.67 / Hour