Surveillance Officer

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

POSITION SUMMARY:
The Surveillance Specialist works in the central control room and monitors and operates the closed-circuit television (CCTV) system, answer and respond to any emergency and non-emergency communications, dispatch officers to calls for assistance and information to the appropriate individuals/departments, maintain daily logs, shift reports, and incident reports, and contact police or emergency services when necessary.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:

• Follow the directives of the Security and Surveillance chain of command
• Answer department telephone with courtesy and professionalism
• Monitor closed-circuit TV (CCTV) cameras, alarms, and other surveillance equipment
• Dispatch officers and equipment to appropriate locations according to predetermined schedules, requests, or immediate needs
• Relay information such as alarms, emergency signals, work orders or other messages to and from personnel using telephones, two-way radios, or text messages to contact employees or emergency personnel
• Complete and organize proper reports and logs when necessary
• Coordinate with law enforcement as necessary
• Must maintain operational awareness of the location of all Security officers assigned to the shift.
• Monitor all foot and vehicular traffic on Sunseeker Resorts owned and operated properties.
• Ensure the confidentiality of all information (oral or written) relevant to the operating procedures, capabilities, equipment uses, and equipment locations, of the Security and Surveillance department
• May be called on to perform the duties of a Security Officer I or II dependent on the needs of the department
• Perform other duties as required

EDUCATION & EXPERIENCE:

Required:

• High School Diploma, GED, or equivalent.
• Possess or be able to obtain a Florida State class D Security License
• Possess or be able to obtain a First Aid /CPR/AED certification.
• Must complete all training requirements as directed by Sunseeker leadership
• Call Center Representative, Dispatch or Camera Monitoring experience preferred

KNOWLEDGE/SKILLS/ABILITIES:

• Must be available to work all department shifts (7a-3:30p, 3p-11:30p, 11p-7:30a) or a hybrid of these times.
• Ability to work varied shifts, including weekends and holidays.
• Computer Skills Competency
• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Sound judgment, superior problem solving and decision-making skills
• Excellent organizational and analytical skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Must be able to stand for long periods
• Must be able to walk for long periods