ServiceNow Technical Business Analyst

We are hiring a  ServiceNow (SNOW) Technical Business Analyst - Top Secret clearance  to support our government customer based in Springfield, VA. The position is required to be onsite. The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

The ServiceNow (SNOW) Technical Business Analyst prepares the organization's business processes for seamless implementation with automated IT solutions.

Responsibilities

• Collaborating with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.


• Documenting and transposing stakeholder requirements into technical terminology suitable for execution by SNOW developers.


• Proposing innovative solutions using knowledge of SNOW capabilities and recommending software integration points to enhance the tool's effectiveness.


• Documenting module, process, and sub-process objectives, as well as the associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.


• Evaluating established processes to identify inefficiencies and recommending modifications to optimize workflows.


• Assisting with requirements verification and validation to ensure pending solutions meet original business requirements.


• Developing and briefing process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.


• Assisting technical IT teams with process definition and refinement outside of automated workflows as time permits.

Qualifications

MINIMUM QUALIFICATIONS:

• Shall have five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.


• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.


• Demonstrated expertise in the following areas:




• Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.


• Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.


• Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers.


• Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices.


• Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress.


• Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules.


• Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.


• Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives.


• Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined.

EDUCATION:

• Bachelor’s degree from an accredited University.

CERTIFICATIONS:

• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.

DESIRED QUALIIFICATIONS:

• One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc.


• Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM.


• Understanding of NOW platform API integrations with third party technologies.


• Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management.

SECURITY CLEARANCE REQUIREMENTS:

• This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

SKILLS & TECHNOLOGY USED:

• DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.


• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.


• Strong communication, presentation, written, and interpersonal skills.


• Demonstrated expertise in the following areas:




• Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.


• Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.