Telephone Triage Nurse

Job Description
Title: Telephone Triage Nurse
Status: Full-time
Location: Raleigh, NC
Salary: Salary to be discussed with a Bryant Staffing Solutions Recruiter.
Visa Support: Not Available

Are you an experienced RN who enjoys supporting patients over the phone while using your clinical judgment to provide compassionate, high-quality care? A well-established multi-site healthcare organization is looking for a Telephone Triage Nurse to join their in-office team in Raleigh, NC.

About the Role:
This is a non-supervisory position requiring in-office attendance. You'll play a critical role in ensuring that patients receive timely, accurate, and empathetic guidance over the phone. This role involves working closely with clinical teams to manage patient calls, document interactions in the EMR, and support follow-up care.

Key Responsibilities:

• Conduct patient assessments via phone, using established clinical protocols to determine the urgency of symptoms.
• Accurately document all calls and patient interactions in the electronic medical record (EMR).
• Manage prescription refill requests, lab/radiology communication, and patient messaging in collaboration with clinic staff.
• Follow triage guidelines and standing orders to provide appropriate advice or escalate cases.
• Provide education and reassurance to patients and caregivers.
• Maintain compliance with HIPAA and organizational policies.

Qualifications:

• Active RN license in North Carolina.
• Minimum of 2 years of recent experience in pediatric nursing and telephone triage (or a combination of both).
• High level of comfort using EMR systems and managing multiple clinical tasks simultaneously.
• Strong communication skills and a calm, empathetic phone presence.
• Must be detail-oriented, reliable, and organized.

Perks of the Location:
Raleigh offers a dynamic mix of city amenities and outdoor lifestyle. With a moderate cost of living, excellent school systems, and access to arts, culture, and entertainment, it's a great place to live and work. Enjoy the greenways, vibrant downtown scene, and weekend trips to nearby mountains or the Carolina coast.