Support Specialist

About us:

Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public warehousing and transportation companies. Our application is developed upon the Microsoft Dynamics NAV ERP system.

We empower our clients with innovative technology solutions by developing superior, value-priced software to surpass industry competition. Our solutions enable our clients to run their businesses more efficiently by enhancing their customer service and reducing costs. We strive to offer personal service and are committed to satisfying our clients’ individual needs.

About this position:

A Support Specialist is involved with many aspects of providing clients with exceptional customer service. Problem-solvers and those with great customer service and communication skills will excel at assisting users with issues they may run into within the software, questions they have about new features being released, consultation on software enhancements, customization, and integrations, and more.

The following qualifications and traits are desirable for this role:

Problem solvers!!!

Great customer service and communication skills

Ability to “translate” between users and developers, such as converting functional requirements into technical design

Ingenuity in investigating problems and finding solutions

Desire to learn new troubleshooting tools and functionality within our software, as well as within 3rd party software we use/integrate with, to support a wider breadth of features and functionality over time

In addition to assisting clients with their support requests, other duties of the Support dept. at Camelot include, but are not limited to:

Being the “hero” when software issues are escalated

Internal QA testing for new Software Releases

Assisting clients with Software Updates

Technical software documentation

Write-ups for developers to solve/improve the software

Internal training on Camelot’s software and standard operating procedures

Developing new ideas and processes for continually improving Camelot’s support services, such as enhancements to our Client Portal website to better retrieve necessary info from clients in order to serve them more efficiently

Company Benefits:

Full benefits program including medical, dental, 401K, paid vacation, sick & holidays

Team outings (quarterly), Company outings, and events

Opportunities for advancement in our growing company

Compensation negotiated based on experience and skills

To apply for this position, please submit a cover letter and updated resume to [email protected]