Customer Service Representative with Prior Acumatica Experience
An established and growing Beaverton-based Team Sports Distributor has an immediate opening for a talented, experienced, and dependable Full-Time Call Center Representative with prior experience working on the Acumatica Enterprise Order Management System platform.
Job Duties Include :
- Assist customers with placing phone orders and web orders on our Acumatica Enterprise Order Management System platform.
- Work with fellow employees throughout the company to create and to maintain a positive and a productive work environment.
- Be a resource to customers who have questions on how to effectively use our New Website Design Tool
- Work with management and our Information Technology team to design and deploy reports and procedures to better service our customers.
Requirements:
- A history of workplace successes.
- Two workplace references and two personal references.
- At least 1 year Call Center Experience on the Acumatica Order Management System Platform
- Clear and confident phone presence.
- Enjoy working with a diverse customer base.
- Willing and able to make outbound service and collection calls.
- Capable of handling the very rare difficult call
- Punctual and reliable.
- Excellent time management skills.
- Displays a positive problem-solving attitude.
- Ready to assist other departments as needed.
- Dependable transportation.
- A team player.
Other Skills/Interests/Experiences - Considered a Plus:
- Experience in Adobe Cloud applications, with emphasis in Photoshop and Illustrator.
- Deep interest and knowledge of topography and logo design
- A demonstratable awareness and knowledge base of current high demand embroidery fonts and print designs used for apparel and headwear in the team sports market.
- The ability and interest to apply current fonts and design elements trending in athletic apparel and headwear into our company's portfolio of products and production processes.
- A forward thinker - someone aware of current and emerging design trends.
- Production experience in apparel embellishment applications including but not limited in one of the following: embroidery, screen printing, heat transfer, DTG printing, sublimation, and woven labels not required but considered a plus.
Education:
- Bachelor's Degree in Business, Communication, Information Technology or Design/Graphic Arts considered a plus
- An excellent opportunity for a recent graduate to obtain practical work experience in an active and evolving E-Commerce environment.
Job Type: Full-time
Pay: From $20.00 per hour
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- At least 1 year Experience using Acumatica ERP System
Experience:
- In-bound Customer Service: 1 year (Preferred)
Work Location: In person
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