Customer Service Representative - Fashion
- Responsible for working with HOTSOX and K. BELL specialty retailers, internal Fashion Sales team members and external sales representative groups to establish long-term and trusted relationships while generating revenue.
- Have an eagerness to assist and friendly tone in every interaction with both internal and external customers.
- Ability to log-in to a phone system every day that tracks phone behaviors (accountable to follow a daily schedule).
- Ability to use an electronic payroll system on a weekly basis (Enter working hours/PTO/Vacation)
- Ability to relay product and service information confidently and accurately to the customer
- Seasonal samples distribution to Rep groups and showrooms
- Maintain working knowledge of customers that are prospects or established HOTSOX and/or K. BELL accounts.
- Confidently discuss current HOTSOX and/or K. BELL promotions with each and all customers to develop relationships and to encourage repeat business.
- Accurately input orders and navigate through each screen (Mainframe/Dynamics) while the customer is on the line.
- Handle and process incoming external and internal email requests in the shared Customer Service In-box in an accurate and timely manner with teammates.
- Treat customer complaints as an opportunity to gain trust and strengthen the customer relationship via timely resolution.
- Research required information using available resources within the organization to remedy customer service issues.
- Responsible for making an outbound service call to a customer if information is needed to accurately process an order or resolve an issue.
- Work as part of a team by communicating effectively with all internal departments.
- Travel to Mount Airy when needed.
- Excellent attention to detail, time management skills and meeting deadlines
- Positive attitude and ability to handle highly confidential information
- Ability to reflect positive attitude and disciplined work ethic
- Ability to work in a team
- Ability to work independently
- High energy level
- Strong interpersonal skills
- Demonstrated experience in being a self-starter
- Ability to deal with internal/external customers with enthusiasm and professionalism
- Strong verbal, written and interpersonal communication skills are essential
- Confidence, good judgement, energy and the ability to work in a challenging environment.
- High school diploma or equivalent
- At least one year customer service experience
- Exceptional customer service skills.
- Strong understanding of standard customer service concepts, practices and procedures.
- Familiar with MS Office, Excel and mainframe systems; internet savvy.
- Team skills are a significant part of the working environment. Strong communication skills are essential.
- Demonstrated ability to independently problem-solve and resolve issues.
- Strong attention to detail and strong organizational skills.
- Ability to be persuasive and influential in verbal and written communications.
- High level of patience and empathy.
- Passion for fashion a plus!
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