Builder Account Support Specialist

Job Description

Job Description

Description: Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is: “Honoring God with a great team that builds customer partnerships by delivering on expectations.” Our team is built on trust, service, and a commitment to doing things the right way.

The Builder Account Support Specialist plays a vital role in supporting builder accounts, ensuring accuracy in product orders, tracking project timelines, and coordinating closely with internal teams. The ideal candidate enjoys solving problems, thrives in a collaborative environment, and excels at maintaining order in a fast-paced, detail-driven role.

Responsibilities and Duties

• Builder Support & Coordination
• Coordinate with builders, technicians, and internal teams to manage schedules and material needs
• Track product availability, job timelines, and order lead times to meet builder deadlines
• Maintain accurate records and resolve delivery issues with suppliers and customers
• Data Entry & Order Management
• Enter and update project data, orders, and changes with accuracy
• Maintain spreadsheets and internal databases for builder accounts
• Monitor order statuses and address logistics or vendor issues as needed
• Customer Service & Communication
• Deliver clear, professional support to internal and external stakeholders
• Assist builders with product questions, timelines, and substitutions
• Address issues proactively to ensure builder satisfaction
• Process Support & Problem-Solving
• Identify and address inefficiencies; recommend process improvements
• Follow procedures and ensure alignment across departments
• Resolve potential project issues quickly and effectively

What We Offer

• Monday–Friday schedule (no nights or weekends)
• Matching 401(k) and profit-sharing program
• Comprehensive benefits package with supplemental options
• Paid holidays, PTO, and sick leave
• Christmas bonus, team-building events and company picnic
• Employee discount program
• Career advancement and ongoing training opportunities

Required:

• 2+ years of experience in data entry, order processing, or related admin role
• Detail-oriented with strong Excel skills and ability to handle multiple systems
• Effective communicator with the ability to manage deadlines in a fast-paced environment

Preferred:

• Background in wholesale, supply chain, or construction supply
• Familiarity with plumbing, lighting, or kitchen and bath products
• Strong problem-solving skills and customer service experience with builders or contractors