Customer Service

Position Sales Analyst (Customer Relations)

Location Arden, NC

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

For a listing of Asheville/Arden openings: BorgWarner Openings

Pay & Benefits

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

Job purpose

The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina.

This position will be responsible for managing customer demand, purchase orders, and providing adequate information allowing customers to plan their production; as well as support customers with managing on-time delivery, customer questions/complaints, and ensuring world class satisfaction

Key responsibilities

• Daily calls with customer to build relationships involving trust and collaboration.
• Collaborate with scheduling, planning, logistics, and operations to ensure builds are scheduled according to customer demand, and then drive completion to meet customer ship dates.
• Monitor EDI demand variations weekly to ensure accurate financial reporting and to notify customer of drop in/drop out items that have direct impact to organizational key metrics.
• Manages impact of customer short lead schedule increases and decreases to minimize operations impacts
• Extract data from SAP and provide analytical analysis to support customer presentations, sales forecasting, and operations planning.
• Maintains optimal working relationship with scheduling, planning, and operational teams.
• Work with third-party logistics to ensure on-time pickup of outgoing product requirements.
• Support weekly reporting of customer key metrics including on-time delivery and sales forecast
• Participates as an effective team player in support of continuous process improvement.
• Supports plant by analyzing customer order volatility and trends, developing effective order entry policies, and providing proactive input to management regarding innovative ways to improve customer delivery performance.
• Understands and adheres to current quality and control policies.
• Understands and adheres to current health, safety, and environmental policies.
• Build strong working relationships with customer contacts to ensure cooperative collaboration while targeting organizational key metrics.
• Work directly with organizational sales, finance, and operations functions to provide accurate monthly forecasting for units and revenue.
• Act as liaison between customer and organization to ensure plant operations and supply chain teams are aligned with customer demand and volatility in order to meet customer requirements.
• Supports sales team with accurate information and data regarding any issue of concern to the customer including but not limited to production plan, outbound delivery, and demand volatility.
• Creates strong alignment between customer relations, scheduling, material planning and operations to support plant KPI’s,
• Work directly with program management to support new product introductions
• Perform other duties as needed.

What we’re looking for

• Bachelor’s degree in a business-related field with 1 year or more experience, or 3 years of related preferred
• Strong communication and interpersonal relation skills.
• A demonstrated ability and willingness to carry out multiple tasks with minimal supervision.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) – Strong focus on Excel
• SAP and manufacturing experience is preferred.
• Attendance on the job is essential.
• Must be able to work in a team environment.
• Must be able to follow instructions, safety rules and regulations.

What we believe

• Inclusion: Respecting Individuals
• Integrity: Honoring truth
• Excellence: Focusing on results
• Responsibility: Our commitment
• Collaboration: Building trust

Safety

This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Join the company that is creating solutions that support a cleaner, more energy-efficient world. For more information about BorgWarner, please visit For a listing of Asheville/Arden openings: BorgWarner Openings

Global Terms of Use and Privacy Statement

Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.