Network Operations Technician

Description

Our client is the world's largest equipment rental company, with about 13 percent of the North American market share as of 2019. It owns the largest rental fleet in the world with approximately 4,700 classes of equipment totaling about $19.3 billion in original equipment cost as of 2022.

The team is looking to bring on 1 Network Operations Technicians to provide management and support of the company’s Data, Voice, Security, and Wireless networks. Work as part of a network operations center to maximize stability, availability, and functionality of the production environment as well as provide inbound support for network related issues. Assist in supporting routine moves, adds, and changes within the company’s network.

Skills

Troubleshooting

Top Skills Details

Troubleshooting

Additional Skills & Qualifications

• Network Monitoring and Incident Troubleshooting

• Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center

• Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team

• Monitor and respond to all applicable alarms and act as a central communications center for all telecom issues

• Support inbound requests from the helpdesk and end users

• Manage carrier and supplier escalations ensuring prompt incident resolution

• Coordinate field service technicians to respond to and restore services

• Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues

• Thoroughly document steps taken to troubleshoot and resolve incidents within the company’s knowledgebase

Operations

• Ensure all activities are properly documented and tracked through a ticketing system

• Maintain network related data; update network information in IT’s database of sites, including providing on time written reports/status to IT management

• Maintain current, high-level technical skills in technologies the company has or may adopt. Keep abreast of developments in networking technologies.

• Participate in rotating on-call schedule

• Participate and/or be part of the NOC continuous improvement activities

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Charlotte,NC.

Application Deadline

This position is anticipated to close on Nov 22, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.