Territory Manager
- Customer Focus
- Drive for Results
- Ethics and Values
- Problem Solving
- Conflict Resolution
- Functional/Technical Learning
- Managing and Measuring Work
- Timely Decision Making
- Interpersonal Savvy
- Organizing
- Informing
- Dealing with Ambiguity
- Responsible for consistently meeting and exceeding client service goals
- Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
- Maintains a professional appearance always
- Leverages routing software to ensure that all client deliveries are scheduled and tendered
- Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
- Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
- Interpret and share location KPIs with key stakeholders
- Partner with motor carriers to facilitate compliance and delivery capacity for the client
- Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
- Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
- Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
- Performing other work-related duties as assigned
- High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
- 1-2 years of last mile distribution, and/or supply chain operations experience
- Must be proficient in Microsoft Office suite, specifically Excel and Power BI
- Ability to learn new technology/software and processes quickly
- Ability to complete work in a timely, accurate, and thorough manner
- Effective verbal and written communication skills
- Ability to exhibit a professional demeanor when dealing with conflict
- Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.
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