Chief Retail Officer
- Leads service and sales efforts and ensures the effectiveness of Credit Union's training programs. Promotes a success-oriented, accountable environment.
- Oversees all consumer and real estate lending activities, excluding credit administration. Continually seek ways to achieve budgeted loan growth and tailor loan products to meet the needs of the membership.
- Promotes all deposit products including savings, checking, and money market accounts, certificates of deposit and IRAs.
- Ensures effective coaching, development and accountability measures are in place for assigned departments.
- Responsible for the oversight and effective management of the Credit Union's branch network and all member transactions originating from digital, online/mobile, and phone channels.
- Champions activities that support credit union promotions and membership growth initiatives.
- Formulates and recommends operating guidelines and ensures execution and compliance with all policies and procedures.
- Works closely with other executives and departments to develop and maintain fraud mitigation controls, including staff education, processes, and procedures.
- Researches new products and services, keeping abreast of trends within the industry and other traditional and non-traditional providers of financial services. Collaborates with the President/CEO and the executive team to introduce new products and services.
- Works closely with the President/CEO and executive team to develop and implement improvements to existing processes, delivery channels and staffing.
- Recruits, hires, and effectively manages high performing teams within assigned departments.
- Represents Credit Union at community events, actively seeking new business contacts to assist in promoting the FLFCU brand.
- Writes and submits reports to the President/CEO in all matters of importance.
- Manages relationships with key partners/vendors.
- Oversees hiring, promotions, transfers, terminations, and other changes in status for assigned departments.
- Attends Board meetings and reports on assigned areas of responsibility as requested by the President/CEO.
- Coordinates special projects as assigned.
- Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.
- Bachelor's Degree (Business-related); Master's Degree preferred.
- On an annual basis, required to complete all mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
- Sales and Service experience; certification(s) preferred.
- Minimum 10 years' experience with at least 5 years in a senior executive leadership role within a financial institution.
- Demonstrated ability to plan, coordinate and organize service delivery, establish goals and objectives while mentoring and developing staff.
- Excellent written and verbal communication skills.
- Excellent people skills, with an ability to partner with a dynamic leadership team.
- Possesses personal qualities of integrity, credibility, and commitment to corporate mission.
- Ability to multitask within a fast-moving environment.
- Strong critical thinking skills.
- Knowledge of regulatory requirements and the credit union industry.
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