Sales Associate

Fine Jewelry Associate

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you'll develop customer relationships that span generations of family. Because of their interaction with you clients will know that when it comes to fine jewelry purchases, they can count on Belk every time. You'll explore our selection of brand and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

Meet/exceed personal weekly, monthly, and annual sales goals

Meet/exceed personal Elite Service Plan attachment rate goals

Meet/exceed personal presale goals for specified presale events

Meet/exceed personal repair sales dollar goals

Meet/exceed Belk Rewards credit card solicitation goals

Meet/exceed trunk show sales and appointment goals

Meet/exceed Item Locator sales goals

Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events

Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase

Handle each customer transaction professionally, efficiently and accurately

Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries

Maintain Fine Jewelry merchandising and visual standards, including departmental signing

Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you

Complete diamond testing as required

Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories

Prepare merchandise transfers and repairs to the RPC as scheduled

Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner

Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner

Follow all procedures for inventory counts, move to Clearance projects and re-ticketing

Maintain Belk professional standards for dress attire and appearance

Cooperate and collaborate with fellow associates, management and business partners

Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy

Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management

Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

Minimum Education & Experience:

High School Diploma

Strong interpersonal communication skills

Fine Jewelry experience preferred/ retail or sales experience required

Physical Requirements:

Ability to use keyboard, telephone, computer and other business related equipment

Knowledge of diamonds: 4 C's and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation

Physically stand during duration of shift

Be able to bend and stoop as well as lift up to 30 lbs.

Hand manipulation to complete watch and fine jewelry repairs

Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.

Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department