Customer Service Representative
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Recommended Jobs
Emergency Dept Tech I (ED Tech) Duke Regional Hospital-PRN
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discov…
Lot Porter
Job Description Job Description We are seeking a reliable and customer-focused team member to help keep our dealership or service facility running smoothly. In this role, you will support day-to-…
Security Officer Overnight Driving Patrol
Job Description Job Description Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While …
Guilford County Jail- Part-Time Commissary Distribution
Job Description Job Description Description: About Kimble’s: Kimble's Food by Design has been delivering great tastes since 1985. Locally owned in LaGrange, Georgia, we are inspired by our ro…
Registered Nurse- Gen Med Oncology, RN
What We Offer: The 6th floor at the Main Tower is a 42-bed MedSurg/Chemo unit with a family-like, team-driven culture. Nurses enjoy strong support, daily huddles, modern communication tools, and the …
STAFF ACCOUNTANT - IMMEDIATE START
Job Description Job Description Seeking an experienced staff accountant or accounting manager for our north Charlotte corporate office. Prior accounting experience is required and familiarity wit…
Occupational Therapist / OTR / OT
NEW OPPORTUNITY AT OUR SNF IN MONROE NC! OCCUPATIONAL THERAPIST / OT / OTR / OTR/L - PART-TIME - MONROE, NC / NORTH CAROLINA 3-4 days per week (flexible schedule but would prefer one weekend da…
Experienced RN - Fetal Diagnostic Clinic
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discov…
Data Service Group Specialist - North Hills, NC
We are seeking a highly motivated and customer-oriented Data Service Group Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role i…