Bilingual Sales Representative
Job Description: Bilingual Sales Representative
Serves customers by providing product and service information; resolving product and service problems.
Receiving calls , faxes, and emails from customers needing to place orders.
- Processing new and recurring job orders.
- Forwarding quotes for new business.
- Ordering raw material.
- Charging off used raw material in our system.
- Processing new customers and new vendors in the system.
- Handling customer service calls and keeping customers informed.
- Maintaining stock production orders.
- Assists with receptionist duties/ answering phones.
- Excellent telephone etiquette.
- Creates and maintains customer files.
- Works with other office personnel and production manager.
- Works with quality to resolve customer complaints.
- Helps during inventory
- Data Entry skills
- Requires sitting the majority of the day.
- Requires walking in the shop occasionally to check order status.
- Requires being able to lift boxes up to 20-25lbs occasionally.
- Must speak Spanish and English
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
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