Office Processing Assistant III

Office Processing Assistant III Location Sylva, NC :

Position Overview The Office Processing Assistant III works in the Management Support Section, which is composed of six units: Reception/check in, Records Maintenance, Data Processing, Automated Appointment Systems, Accounts Receivables, and Vital Records. The employee provides clerical and supportive assistance to respective staff members and clients as well as to promote and protect the health of the population of Jackson County. Employees in this section, must, of necessity, be committed to accuracy; its members must be able to deal in a friendly and informative manner with the public; and they must be able to perform their duties in a timely and efficient manner. Grade 15 Work Schedule: Forty hours (40) hours per week with the option to work four (4) ten (10)- hour days from 7:00 am until 5:30 pm with thirty (30) minutes for lunch; or five eight (8)-hour days, Monday through Friday from 8:00 am until 5:00 pm with one (1) hour for lunch. This position is considered on call for after hour emergencies, outbreaks, etc. The person in this position is required to work nights and weekends when necessitated.

Duties and Responsibilities

Switchboard operator:

• Switchboard operator answers all incoming calls to the Health Department's main line
• Answer questions from the public when appropriate
• Routes calls to the appropriate section or extension

General Office Duties:

• This position is cross-trained to cover front desk if needed, but as a last resort.
• This position is assigned to Outreach clinics as needed
• Completes monthly computerized time study report using Microsoft Office Excel for the purpose of allocating salary expense to the appropriate funding
• Complies and attests to HIPAA regulations
• Participating in Public Health Preparedness activities as directed by agency management; this employee will be expected to work as needed during public health emergencies, which may result in extended hours and long work shifts
• Other duties as assigned by supervisor, Health Director, or Deputy Health Director

Education and Experience

Required Minimum Training: Graduation from high school and demonstrated possession of knowledges, skills, and abilities gained through at least (1) one year of office assistant/ secretarial experience; or equivalent combination of training and experience. Additional Training/Experience: Bilingual preferred, at a minimum the ability to understand and to make one's self understood to all Spanish speaking individuals.

Knowledge, Skills and Abilities

• General knowledge of office or work unit procedures, methods, and practices
• General knowledge of and ability to use correct spelling, punctuation, and specialized vocabulary; ability to proofread
• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment
• Ability to learn and apply a variety of guidelines applicable to the work process
• Ability to use a variety of office equipment
• Ability to work with people with courtesy and tact in performing public contact duties
• Ability to record and compile information based on general guidelines
• Ability to balance and reconcile figures
• Ability to screen communications based on predetermined guidelines to respond or route inquiries
• Ability to gather and give information and instructions regarding the work process and procedures
• Ability to learn to use specialized office equipment
• May require ability to coordinate work of other support staff, student workers or volunteers

Statement of Equal Employment Opportunity Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability or political affiliation. It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing all position vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the NC Career Works Office. Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.