Lead Business Services Specialist
- Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next.
- Retrieve perfecting documents from a secured vault repository.
- Follows established procedures and compliance requirements.
- Analyze documents to determine the appropriate action and routing based on document type and client requirements or expectations.
- Process title documents with a high level of accuracy and quality through complex sorting, logging, identifying, matching, entering, auditing, routing, and researching as required.
- Use company proprietary software for research and data entry.
- Solicit customer feedback to improve service.
- Identifies problems, gathers information, and analyze information to resolve problems in a timely manner, and be proactive in finding or implementing operational efficiencies.
- Subject Matter Expert (SME) in all areas of the department.
- Trains New Hires as well as Up-Train current team members.
- Provide coaching and feedback to team members.
- Be a positive role model to team members in all areas of performance and help foster a team-oriented environment.
- Performs other duties as necessary.
- Ability to work a flexible schedule as needed, including occasional mandatory overtime.
- Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work.
- The ability to adapt quickly to daily and shift-by-shift needs.
- Assist management with projects, conversions, and other client-focused items.
- Assist the Supervisor with monitoring the daily production volumes to ensure client service and quality services levels are met.
- Perform inspections and review error tracking reports to identify trends and ensure compliance. Montior and assist daily goals concerning SLA compliance, UPLH compliance, and Quality compliance levels are being achieved.
- High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 7 years' experience in a related field.
- Requires strong knowledge of Microsoft Word and Excel. Excellent interpersonal, leadership, and collaborative skills to work effectively with teams throughout organization.
- Previous Leadership experience.
- Degree in related discipline.
- Experience in a fast-paced production environment.
- Detail Oriented and Organizational Skills.
- Verbal communication skills. Problem Solving skills.
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