Operations Manager - Janitorial Services

Job Description

Job Description

Job Title: Operations Manager – Janitorial Services
Location: Raleigh, NC
Employment Type: Full-time

On behalf of our client, we are seeking an Operations Manager – Janitorial Services for a commercial cleaning company. This role is focused on managing and executing day-to-day cleaning operations across client sites. The Operations Manager will ensure service quality, client satisfaction, and operational efficiency while supporting sales and growth initiatives where needed.

This is a hands-on operational role suited for candidates with experience in janitorial or commercial cleaning services who are looking to grow into management.

Key Responsibilities:

• Oversee daily janitorial and commercial cleaning operations across assigned accounts.

• Ensure high standards of cleaning quality, compliance, and customer satisfaction.

• Conduct regular site inspections and walk-throughs with clients and sales representatives.
• Support sales efforts by assisting with site visits, walkthroughs, and identifying upselling opportunities.

• Manage client relationships, including handling feedback, resolving issues, and conducting monthly satisfaction surveys.
• Coordinate staffing needs, including recruiting and onboarding cleaning personnel (including clearance-based hiring where required).
• Monitor employee performance and ensure proper training and adherence to company standards.
• Collaborate with internal teams to maintain efficient scheduling and service delivery.
• Identify process improvements to enhance operational efficiency and service quality.
• Maintain communication with customers, vendors, and internal stakeholders.

Qualifications:

• Minimum 3 years of experience in the janitorial or commercial cleaning industry.

• Experience in operations, site supervision, or team coordination within cleaning services.
• Strong customer service and relationship management skills.

• Ability to manage multiple sites and priorities effectively.

• Willingness to be hands-on and actively involved in field operations.

• Basic understanding of staffing, scheduling, and operational processes.

• Prior experience supporting sales activities such as walkthroughs or upselling services.