Guest Service Representative
- Complete all required training
- Adhere to all standard operating procedures and property specific brand standards
- Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
- Provide personalized, friendly service to every guest and associate
- Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
- Complete all tasks described on the relevant shift check list during shift
- Have knowledge of fire alarm system and Emergency/evacuation procedures
- Check the credit of guest accounts daily and follow up if action is required
- Have knowledge of surrounding area
- Be responsible for security of guests, fellow employees, and hotel assets
- Keep cash drawer secure and in balance throughout the shift
- Communicate with housekeeping department in order to ensure an ample supply of clean rooms
- Sell and up-sell rooms to walk-ins and phone reservations
- Have general knowledge of housekeeping, bed making, vacuuming, etc.
- Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
- Have professional telephone & communication skills
- Have patience and understanding for every person encountered
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
- Must be responsible for security of guests, fellow employees and hotel assets
- Have knowledge of fire alarm system and evacuation procedures
- Able to report to scheduled shifts
- Able to communicate effectively in writing, by telephone and in person.
- Able to work a flexible schedule
- Is organized, honest, and works well with others
- Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
- Able to work with people from diverse cultures and backgrounds
- Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
- Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
- Can perform work for 8 hours and work in a restrictive space/environment.
- Must have eyesight enabling vision both near and far
- Must be able to use/lift arms for up to 8 hours
- Must be able to handle and work well under pressure
- Have finger dexterity for operating equipment such as computers
- Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
- Must speak in a clear, understandable voice, hear at a basic level, and understand English
- Paid Time Off
- Optional Health, Wellness and Care benefits
- Health Reimbursement Program
- Flexible Spending Account
- Stay Discounts
- Optional Company paid Life Insurance
- 401(k) and 401(k) matching
- Employee Assistance Program
- Several Voluntary and Supplemental Insurance Options
- Select Paid Holidays and One Personal Floating Holiday
- Loyalty Incentives and Other Unique Incentive Programs
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