General Manager

Job Description

Job Description

Description:

A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.

DUTIES AND RESPONSIBILITIES

Service

? Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.

? Memorize the food and beverage menu at your location

? Can handle guest complaints in an efficient and effective manner

? Memorize steps of service for all FOH positions

? Standard bearer

? Able to work line positions to support team during the rush

Sanitation

? Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials

? Ability to complete internal health audits

? Maintain high cleanliness and quality standards in the entire restaurant

? Check food and equipment temperature to ensure food safety compliance

Leadership

? Can cover any position in the restaurant

? Provides direct, in the moment feedback to their team

? Ownership mentality

Admin

? Cash handling

? Data entry

? Able to properly receive and verify orders

? Follow checklists for opening and closing

? Responsible for all operating costs on the P&L

ATTITUDE

? Friendly

? Possess a sense of urgency

? Thoughtful

? Natural ability to connect with others quickly

? Intuitive

? Responsible

? Curious

? Sense of ownership

QUALIFICATIONS

? Minimum

? Able to speak English

? Comfortable working with and leading a team

? Basic math knowledge

? Able to take constructive criticism

? Able to handle conflict with potential guest issues

? Ability to read and follow instructions

? Excellent verbal communication skills

? Comfortable with technology

? Able to multitask and prioritize on the fly

? Conflict resolution, both with guests and team members

? Preferred

? Can speak both English and Spanish

? Prior experience with Toast, R365 and/or Zenput

? Food Manager certification

? Any local certifications that are required in the store's jurisdiction

? Prior experience in a high volume, fast casual setting

PHYSICAL REQUIREMENTS

? Able to lift 25+ pounds

? Able to stand on their feet for 8 hours uninterrupted

? Able to be stationary for multiple hours at a time completing repetitive tasks

? Able to move quickly throughout the restaurant

? Able to access and navigate all areas of the restaurant

? Able to work in excessive heat and cold associated with the kitchen environment