Referral Clerk (Primary Care)

Job Description

Job Description

Pinehurst Medical Clinic (PMC)

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits to support you and your family:

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit video or click here for our benefits overview guide.

What will you do as a PMC Referral Clerk:

As a PMC Referral Clerk you will serve as an essential part of the patient’s experience acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors. You will perform various tasks such as entering all patient demographics, insurance information, and collection of payments upon check-in/out or when scheduling an appointment. Along with scheduling patient appointments for both established and when appropriate new patients. This will be an in house position located in Sanford or Pinehurst.

A day in the life of a PMC Referral Clerk may include:

• Performing internal and external referrals according to PMC and outside entity policies and procedures.

• Documenting all referrals and forwarding referral documents to the appropriate personnel/departments.

• Assisting providers in completing all medical documentation paperwork needed to provide referral services following the specific procedure provided by the Lead Referral Clerk and the Practice Manager as to what needs to be sent to specific entities.

• Participates in staff meetings and other meetings as deemed necessary.

• Maintains confidentiality in the workplace and within the community.

• Handles protected health information in a manner consistent with the Health Information Portability and Accountability Act of 1996 (HIPAA).

• Performs other duties as assigned.

Required Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• One to two-year experience in a medical office setting.

Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Hourly (Non-Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law