Learning Technology Support Specialist

At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success.

BLR is seeking a remote Learning Technology Support Specialist to help manage and optimize our LMS. If you’re tech-savvy, client-focused, and love eLearning technologies then we want to hear from you!

Job Summary:
BLR is seeking a remote Learning Technology Support Specialist to join our team, supporting both internal staff and external clients. This role is responsible for managing user accounts, troubleshooting issues, and assisting with LMS implementations. The Learning Technology Support Specialist will also contribute to documentation, reporting, and process improvements that enhance the overall client and learner experience.

Primary Duties and Responsibilities:

• Support LMS-related sales and support questions as needed through JIRA, RFPs, etc.
• Directly support clients during LMS implementation, including but not limited to organizing and conducting implementation meetings and tracking client deliverables
• Communicate LMS features and functionality to clients, including updating user guides, recording video tutorials, and providing sales training
• Consult with clients to design custom reports
• Support the LMS team with client migrations from differing learning platforms within our learning technology stack
• Collaborate with internal teams to help successfully launch new clients into our LMS
• Create Standard Operating Procedures (SOPs) as needed
• Report issues and request enhancements with the LMS provider
• Interface with the Technical Solutions Advocates and Client Success Managers on advanced LMS troubleshooting issues
• Assist in the administration and delivery of the LMS Admin as a Service program
• Attend product meetings to gain an understanding of content-related updates and priorities

Additional Responsibilities:

• Additional duties as assigned

Critical Competencies:

• Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, and delivers results, and seizes more opportunities than others
• Collaboration & Teambuilding - Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, and creates a sense of unity among the team
• Customer-Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customers’ business, anticipates customer needs, and sets high standards for customer service

The Individual:

• Experience with Litmos LMS preferred
• Experience with Microsoft Excel preferred
• Teamwork Oriented
• Strong Communicator
• Experience in LMS Setup, Administration, and Troubleshooting
• Proven technology troubleshooting skills
• Experience in client or customer-facing roles
• Experience in software implementation

Qualifications:

• A minimum of a year of learning technology administration with LMS, LXP, LRS, and LCMS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.