Call Center Representative
Indotronix is seeking a Call Center Representative for a Job Opportunity in Charlotte, NC
Job Title: Call Center Representative
Location: Charlotte, NC, 28269
Duration: 6+ Months Contract
Max Pay: $22.50/hr
Position comments:
Onsite role
Shift: 1ST, office hours
Job Description :
Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Education Qualification :
Minimum High School Diploma or equivalent
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