Business Systems Analyst Senior – Digital Employee Experience (DEX Ops)

Job Description
This job is located in Charlotte, North Carolina. Remote work is considered.

We are expanding our DEXOps (Digital Employee Experience Operations) Team with a highly technical Business Systems Analyst Senior who will serve as our next Digital Platform Developer . This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability.

Youll collaborate with a small, highimpact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and selfhealing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day from device performance to workflow automation to intelligent experience insights.
If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you.

Why This Role Matters

Our DEXOps program is driving a multiyear maturity journey:
Reactive+ Proactive Preventative Strategic

We are building the workflows, automations, remote actions, AIdriven insights, dashboards, and integrations that enable IT to shift from:
Fixing tickets Preventing disruption
Measuring SLAs Measuring productivity & sentiment
Isolated tools Integrated, datadriven operations
Reactive support Proactive & preventative improvement

The Digital Platform Developer is the technical engine behind this evolution creating the digital assets, automations, and experience insights that power a modern, frictionfree digital workplace.

What Youll Do

Develop and Enhance DEX Platform Capabilities
Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, selfhealing, and proactive device management
Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams
Customize platform content such as metrics, campaigns, scores, packages, and experience insights
Ensure configuration, data consistency, and standardization across the DEX platform

Build Predictive, Proactive, and Preventative Solutions
Engineer automations that reduce digital friction and resolve issues before employees notice them
Implement datadriven workflows that improve device health, performance, and endpoint stability
Support the shift toward agentic AI, intelligent automation, and selfhealing capabilities

Integrate Data, Systems, and Workflows
Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
Build connectors or scripts to integrate log, telemetry, and endpoint data across systems
Improve visibility into employee experience trends through analytics and dashboards

Support Enterprise DEX Initiatives
Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify highimpact experience problems to automate or eliminate
Provide technical enablement and training on platform capabilities
Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation

Who Youll Work With

Youll be a member of a highly capable, lean DEXOps team composed of:
A Senior IT Manager of Digital Workplace Services
A Principal DEX Business Analyst for Digital Workplace Services
You the Digital Platform Developer focused on technical building, automation, integrations, and datadriven improvements

You will also partner closely with:
Service Desk
Field Support
EUC Engineering
Networking & Infrastructure
Cybersecurity
ITSM / ServiceNow teams
Business sector IT leaders
This role is highly collaborative developing solutions used across the organization to unlock a better, faster, more intuitive digital workplace.

What Success Looks Like

In your first year, you will help:
Build automations and Remote Actions that reduce IT ticket volume
Improve DEX Scores and experience insights across Business Sectors
Identify and eliminate highfriction employee experience issues
Establish preventative monitoring and selfhealing capabilities
Strengthen integrations between Nexthink, ServiceNow, and other systems
Contribute to the enterprise DEX Scorecard and proactive IT strategy
Longer term:
You will help evolve the organization to a Strategic DEX maturity where IT becomes a key business value partner, not a cost center.

#LI-KK1

Required Education, Experience, & Skills
Bachelor's Degree and 4 years work expereince or equivalent experience

Technical Expertise
Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)
Proficiency with Windows internals , commandline tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics
Experience with SQL or similar query languages ability to learn/translate into Nexthinks NQL
Experience integrating data and automating processes across enterprise systems
Familiarity with ServiceNow CMDB , ITSM workflows, or automation orchestration
Demonstrated experience developing technical workflows and automation solutions

Analytics & Insights
Strong analytical, troubleshooting, and endpoint diagnostic skills
Ability to work with large telemetry datasets
Build dashboards and reports using Power BI, Excel, or similar tools
Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment

Collaboration & Delivery
Ability to translate experience issues or support-team needs into technical solutions
Comfortable working independently in a fastmoving, evolving environment
Strong documentation habits and familiarity with SDLC or sprintbased delivery

Preferred Education, Experience, & Skills
Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)
Experience with UX, UI, or DEX principles
Experience with Experience Level Agreements (XLAs)
Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
AI/agentic automation experience, LLMpowered workflows, or predictive modeling concepts
Background in endpoint engineering, system administration, or automation engineering

Pay Information
Full-Time Salary Range: $88189 - $149922

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but its what we do at BAE Systems. Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a teammaking a big impact on a global scale. At BAE Systems, youll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.