Customer Service Representative

LOOKING FOR CALL CENTER REPRESENTATIVE THAT HAS RECENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE

Description

Pay Rate : 20.40/hour

Work Schedule: Days Time :

Need to be open to the below options:

Tuesday - Friday - 11:30am - 8pm Saturday - 9am - 6pm

Mon - Fri 11:30am - 8pm

Work location Type: onsite

Skills:

At least 1 yr of high volume call center experience

Excellent communication skills

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.

Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate

Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety

Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.

Skills

support, customer service, call center

Top Skills Details

support

Additional Skills & Qualifications

IOI questions:

Describe your call center experience?

How many calls a day are you used to taking?

Are you able to commit to 5 days a week onsite and have reliable transportation?

Additional Skills & Qualifications

Screening questions for subs::

Q1: Do you have high call volume call center experience?

A1: If not, this does not preclude you but will definitely make the job more difficult

Q2: Do you have reliable transportation to be onsite 5 days a week?

A2: If no, this role is not a good fit

Q3: Do you have any preplanned commitments that will bar you from being fully available for training and reverification from 10/20/25 thru 2/13/26?

A3; If so, it does not preclude you from being hired, but we need to know what everyone's availability will be. Reverification is blacked out from time off from 12/29/26 thru 1/9/26.

Q4: Are you able to commit to a late shift of 11:30am - 8pm for 9-12 months?

A4: If not, this will not be the position for you.

At least 1 yr of high volume call center experience

Excellent communication skills

Job Type & Location

This is a Contract position based out of Cary, NC.

The pay range for this position is $20.40 - $20.40/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cary,NC.

This position is anticipated to close on Dec 29, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.