Field Customer Service Rep

Location: Clinton (Escalator Plant), NC, United States
Job ID: 88620

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Field Customer Service Rep

Your main responsibilities

Responsibilities and Duties:

1. Receive claims from CMT, generate and release SAP claim orders to operations, follow up with production team to complete the orders being processed efficiently
2. Work with QA and engineering team to define CMT claim causes
3. Generate CMT claim to sister plants for “POH” Escalators, moving walks and defective components, follow up the CMT claims status and communicate it to internal and external customers timely
4. Collect and summarize claim information, provide it to QA and other functions to complete further analysis and track root cause of claims
5. Communicate quality issues / corrective actions to the field, monthly.
6. Works cross-functionally to assist in reduction of product and process cost through shared input from customer and field technicians
7. Ensures all necessary transactions are completed timely and accurately according to process
8. Constructively participates in Team meetings
9. Attends and participates in all required safety and job-specific training
10. Adheres to all safety rules, provides improvement suggestions, and reports or corrects safety issues immediately.

What you bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A BA in engineering or related field highly preferred

• 3+ years in a manufacturing setting or

• Equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with basic to advanced mathematical concepts
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent MS Office Suite skill, specifically in Excel and Outlook
• Lotus Notes

Highly proficient in SAP

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.