Branch Rental Manager
- Provides management for rental, hauling, and rental service. Manages general office business activities as needed.
- Establishes and monitors rental, hauling, and rental service goals and results including location condition, job and performance standards, time utilization and performance of associates, etc.
- Ensures operations are efficient.
- Evaluates overall quality of operational activities and implement actions to provide the best customer service while ensuring necessary profitability.
- Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
- Ensures all required reports and operational bookkeeping is submitted in a timely manner.
- Ensures cash sale collection procedures are followed.
- Provides managerial integration with the Rental Operations Manager, Rental Asset Manager, and Service General Managers to continuously improve operational sales and profits.
- Develops and administers annual rental budgets and monitors expenditures to ensure the most cost-effective and efficient utilization of resources. (associates, fiscal, and capital)
- Conducts periodic customer site visits to promote rental and rental service activities.
- Informs sales representatives of new and used sales opportunities.
III. Rental Coordination - Percent Of Time Spent = 40%
- Provides rental customers' price quotes and equipment availability and delivery schedule information.
- Manages or resolves customers' rental/sales complaints and problems to the best customer satisfaction level possible.
- Daily monitors equipment rental/sales schedule and immediately contacts customers with any schedule updates, modifications, or delivery problems.
- Serves as a liaison between departments and branches for rental/sales equipment pricing, availability, transportation, and repair. etc.
- Informs sales and rental representatives of rental/sales fleet inventory, activity, and rates.
- Assists with telephone collection of past due rental/sales payments.
- Meets with customers to discuss, negotiate, and close rental/sales fleet sales that are within established guidelines.
A. Equipment /Inventory
- Ensures rental/sales units are operational by coordinating repairs and maintenance with rental service technicians.
- Approves some equipment service work orders.
- Maintains current and accurate service records for each unit.
- Establishes and maintains rental fleet at approved inventory levels
- Coordinates daily transportation of rental equipment.
- Maintains current inventory usage records and ensures accurate and timely billing.
- Provides inter-company rental sales coordination.
B. Bookkeeping/Invoicing
- Expedites customer credit applications in a timely manner allowing them to rent equipment.
- Opens, maintains, and closes work orders (i.e., look up customer account job and component codes, warranty status, enter into mainframe).
- Verifies, logs, codes, and processes billing/invoices.
- Issues, extends, and enters purchase orders for outside vendors.
- Occasionally types correspondence, memos, quotes, records, reports, etc.
III. Group Leadership & Rental Development Program - 25 %
- Successfully oversees the Rental Development Program
- Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:
- Recruiting/Hiring
- Coaching/Supporting
- Conducting Performance Reviews
- Training and Developing
- Counseling and Disciplining
- Dismissing
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