SAP S/4 PRODUCTION ISSUE ANALYST (HYBRID-CHARLOTTE, NC)

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. 

Job Summary:

We are seeking a detail-oriented and collaborative SAP S/4 Production Issue Analyst to support the identification, review, and resolution of production issues within our SAP S/4 HANA environment. This role will serve as a key liaison between product teams, production support, and change management, ensuring issues are addressed efficiently while maintaining system stability and adherence to governance processes.

Responsibilities:

• Issue Review & Analysis
• Monitor, triage, and review SAP S/4 production tickets raised by end users and support teams.
• Assess issues to determine severity, impact, and appropriate resolution paths.
• Document findings and recommend next steps for remediation.
• Cross-Team Collaboration
• Partner with SAFe Agile product teams to align production issues with ongoing sprint priorities and backlog management.
• Work with the Production Support team to validate incidents, root causes, and temporary fixes.
• Engage the Change Management team to ensure proper governance, approvals, and communication for system changes.
• Resolution Path Identification
• Evaluate whether issues can be resolved via configuration changes, development enhancements, process adjustments, or user training.
• Define escalation paths for complex or cross-functional issues.
• Track progress from issue identification to closure, ensuring SLAs and compliance standards are met.
• Continuous Improvement
• Proactively identify recurring issues and recommend long-term solutions to minimize repeat incidents.
• Provide input to process improvements, system enhancements, and knowledge base documentation.
• Contribute to retrospectives with Agile teams to strengthen production stability practices.

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• Understanding of SAP S/4 HANA modules and integration points preferred
• Experience working in SAFe Agile environments and collaborating across product teams preferred
• Familiarity with ITIL or production support frameworks, including incident, problem, and change management.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication, with the ability to translate technical issues into business context.

Preferred Skills

• SAP certification(s) in relevant modules.
• Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, JIRA).
• Background in large-scale ERP implementations and support.
• Knowledge of compliance and audit practices for system changes.

Apply to Compass Group today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here for paid time off benefits information.