Vice President of Operations and Facility Experience

YMCA Of The Triangle is seeking to hire a Vice President of Operations and Facility Experience

Job Description

POSITION SUMMARY:

Reporting to the Chief Operating Officer, the Vice President of Operations and Facility Experience provides strategic leadership, direction, and oversight for branch operations across the YMCA of the Triangle. This role is responsible for ensuring operational excellence, strong financial performance, and alignment with the Association’s mission and strategic priorities. The Vice President works collaboratively with Association leadership and peer vice presidents to strengthen the full scope of operational systems, team development, and organizational impact. While supporting association-wide operations, this position has a specific focus on leading and developing a portfolio of key YMCA branches: Alexander Family YMCA, Poyner YMCA, Southeast Raleigh YMCA, A.E. Finley YMCA and the Kerr Family YMCA. Please note that some of these branch portfolio assignments may be subject to change.

In addition to branch leadership, and in collaboration with the Properties and Facilities team, this role provides strategic guidance in the planning and execution of capital maintenance and capital improvement projects across YMCA facilities and campuses. This work is approached with intentionality and timed and activated thoughtfully to minimize disruption to programs, members, and participants.

Key areas of responsibility include building high-performing, mission-driven teams; fostering strong community relationships and partnerships; supporting philanthropy initiatives; and ensuring effective and consistent business practices and risk management protocols. With a focus on innovation, collaboration, and inclusion, the Vice President plays a critical role in advancing the YMCA’s impact, developing leaders, and ensuring that operations are responsive, equitable, and aligned with the Y’s purpose of strengthening community for all.

Qualifications

• Bachelor’s degree and a minimum of ten years of commensurate experience in YMCA operations or other membership-based organization with a track record of success and growing profitability.
• Proven leadership and relationship-building skills.
• Demonstrated ability to encourage teams and staff; able to actively coach, mentor, and lead through complex initiatives, change, and challenges.
• Demonstrated ability to multitask, work under pressure, and meet deadlines with quality and excellence.
• Strong financial management skills, with the ability to develop, implement, and manage complex budgets, evaluate financial performance, and take proactive and decisive action when needed.
• Outstanding communication skills – including writing, presentation delivery, facilitating meetings, and public speaking, both in-person and through virtual platforms.
• Demonstrated ability to work with community partners, third-party organizations, and high-level volunteers to move work forward.
• Highly proficient with Microsoft 365 Office applications (e.g. Word, Teams, SharePoint, PowerPoint, OneDrive, PowerBI, Excel and Outlook).
• Ability to quickly understand and use data to drive business decisions and planning.
• Excellent organizational and time management skills.
• Strong collaboration and influential leadership skills.
• Strong understanding of business imperatives, strategic priorities, funding opportunities, and proven success in strategy development, implementation, and tactical execution.
• Demonstrated and successful experience assessing situations, defining problems, collecting data, and drawing valid conclusions.
• Proven ability and capacity to address and resolve employee conflicts and work toward/find equitable solutions.
• An outstanding commitment to the YMCA Mission and Purpose, with the proven ability to model and teach unifying behavior to support Y culture and develop high-performing and collaborative teams.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to manage and accomplish multiple projects and work assignments with little supervision.

Essential Functions

• Provides Executive Leadership to Branch Operations
• Directly hires, supervises, and supports Branch Executive Directors within a defined portfolio: Alexander Family YMCA, Poyner YMCA, Southeast Raleigh YMCA, A.E. Finley YMCA and the Kerr Family YMCA, ensuring high levels of performance, engagement, and alignment with YMCA values, policies, strategic plan, and business goals/objectives.
• Leads Facility Experience in Partnership with Properties and Facilities Teams
• Collaborates closely with Association properties and facilities teams to ensure a high-quality, safe, and welcoming environment across all YMCA facilities. Provides leadership in the planning and execution of capital maintenance and, when applicable, capital improvement projects, with a focus on minimizing disruption to programs, members, and participant experiences.
• Directs and Supports Association Improvement & Quality (I.Q.) Teams
• Provides leadership and direction for assigned Improvement and Quality (I.Q.) Teams aligned with the position’s programmatic portfolio, ensuring intentional program design, consistent delivery, and measurable impact across branches and initiatives. Serves as an active member of cross-functional organizational teams and champions the work of these teams by fostering collaboration, promoting best practices, and ensuring alignment with strategic priorities. This role plays a key part in embedding a culture of continuous improvement and organizational learning across the Association.
• Serves as a Liaison to Y-USA for Movement-Wide Innovation and Standards
• Acts as the primary liaison with YMCA of the USA (Y-USA) for key areas within the position’s portfolio, ensuring alignment with national strategies, innovations, and best practices. Supports implementation of Y-USA membership compliance directives, program quality standards, and strategic initiatives across relevant departments. Stays informed of emerging trends and collaborates with internal teams to adapt and apply movement-wide innovations that strengthen organizational performance, elevate member and participant experience, and advance the YMCA’s mission locally and nationally.
• Leads Strategic and Operational Planning
• Offers both strategic and tactical direction for branch operations across the YMCA of the Triangle, with a focus on long-term impact, operational alignment, and continuous improvement.
• Leads Budget Development and Fiscal Accountability
• With an organizational-first mindset and in partnership with branch and organizational leadership, develops annual operating budgets for assigned branches, actively supports the budget planning process, and proactively ensures financial performance meets or exceeds all planned targets/goals. Actively monitors and adjusts revenue and expense forecasts as needed.
• Monitors and Drives Operational Performance
• Analyzes key performance metrics to identify trends, celebrate progress, and address areas for improvement across branches and with the organization. Aligns operational outcomes with branch, regional, and Association-wide goals.
• Strengthens Operational Efficiency and Integration
• Focused on impact, collaborates with organization and branch leaders to enhance operational systems, streamline practices, and ensure consistent execution of policies and procedures across branches/all operations. Champions Inclusion and Belonging
• Partners to implement inclusive strategies and frameworks that support welcoming environments, equitable practices, and responsive operations within branches.
• Ensures Risk Management and Facility Safety
• Maintains high standards for safety and risk mitigation across all facilities. Oversees implementation of YMCA safety policies, protocols, and best practices to ensure safe and well-maintained environments.
• Supports Workforce and Talent Development
• Collaborates with the operational leadership and branch executives to strengthen workforce planning, leadership development, succession planning and talent management across operations.
• Drives Philanthropic and Community Engagement
• Builds and maintains strategic relationships with donors, elected officials, community partners, and funding sources. Supports annual campaign efforts and manages a portfolio of donors to strengthen community impact and philanthropic growth.
• Leads Innovation and Business Development
• Cultivates a culture of innovation and entrepreneurship, identifying opportunities to expand services, improve operations, and drive mission-aligned growth.
• Supports Strategic Expansion Initiatives
• In partnership with executive leadership, evaluates new market opportunities, assesses risk, and contributes to the planning and development of new facility branches within the YMCA of the Triangle service area.
• Fosters Organizational Alignment and Culture
• Leads and serves on cross-functional leadership teams, promoting collaboration, accountability, and a spirit of shared success across the Association.
• Demonstrates Mission-Driven Leadership
• Leads by example and actively promotes a culture rooted in the YMCA’s core values. Encourages continuous learning, strong teamwork, and a commitment to excellence.

Additional Duties

Performs other responsibilities as assigned by the Chief Executive Officer or Chief Operating Officer to advance the YMCA’s mission and organizational goals.