Inbound ITT Coordinator

UBEO Business Services
Rocky Mount, NC

Purpose

This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service.

Responsibilities

This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to:

  • Responsible for working on National email requests
  • Document orders in UConnect (CRM)
  • Create Sales Orders in EAuto
  • Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status
  • Bill installation compensation
  • Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers
  • Other duties as needed

Job Related Dimensions

  • Strong attention to detail
  • Strong communication skills – both verbal and written
  • Proficiency in MS Office products (Excel, Word, MS Outlook).
  • Proficiency in E-Automate or other similar ERP system
  • Proficiency with ECM/Workflow software
  • Ability to multitask
  • Ability to work in fast paced environment with time sensitive deadlines

Qualifications

  • HS Diploma or GED

Physical Demands & Work Environment

  • Ability to sit at a desk for prolonged periods of time.
  • Ability to talk on the phone and work with various computer tools and applications.
  • Ability to type and compose written communication in various forms.
  • Ability to lift 20+lbs on occasion.
  • Ability to work in fast paced environment

Posted 2026-06-09

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