Clerk III (Monday-Friday 7:00am-3:30pm)
Chimes
Fayetteville, NC
Job Details Description Set Pay Rate: $18.66 USD Shift: Monday to Friday 7:00am-3:30pm Job Summary: This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying reports for accuracy and completeness; compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower level clerks. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Position requires professionalism, computer skills, attention to details, strong interpersonal skills, and compassion and respect for persons with disabilities. Essential Functions:
- Serve as primary information manager for contract deliverables, reports, workloads, as required
- Develop and maintain SharePoint portal for all local departments and in accordance with Corporate headquarters
- Assist with oversite of special project forecasting; coordinate invoicing and payments received with DPW purchasing agent and Government Customers
- Assist with tracking contract omissions and generates alternate workload service plans, as required
- Coordinate, schedule and manage all Emergency Work Orders with DPW, Customer and Floor crew leader; consolidates hours into monthly report
- Answer phone, take and deliver messages, forward calls as necessary
- Take payments and file appropriate paperwork for FSS project work
- Track and process voice mails and immediately record the call outs
- Collect and maintain records of employees’ doctor’s notes and other excuses
- Maintain gas receipts and accountability of gas cards to assist the logistics manager
- Maintain and keep up with all forms that must be on site for all departments to use daily
- Provide assistance to visitors and announce to appropriate personnel
- Handle inquiries and simple issues and refer problems to site management
- Review incoming correspondence, sort, and route mail as well as send and receive faxes
- Take service calls and maintenance requests from customers, forward as required
- Prepare and sign routine correspondence; send correspondence out as required
- Assist with the distribution of Daily Workload schedule updates to all teams, QC's / Mgrs.
- Assist with workload schedules for all the contracts
- Assist with workload schedule completion and submission to DPW
- Comply with all Agency policies and procedures and follow contract specifications
- Promptly respond to all calls or messages from supervisor or designated representative
- Perform clerical/administrative duties ensuring accuracy, completeness, and timeliness
- Assist in the development / implementation of various office practices and procedures
- Make simple adaptations and interpretations of a limited number of substantive guides and manuals
- Using administrative skills, assist in the recognition of issues, inconsistencies, potential problems, or discrepancies related to office operations and report to site management
- Maintain flow and output of work, prepare and forward documents as required
- Make decisions regarding the priority, frequency, and sequencing of job duties
- Schedule appointments and make arrangements for conferences and meetings
- Attend meetings, take notes, and distribute minutes
- Coordinate personnel and administrative forms for the office and forward to corporate
- Assist in the input of Quality Control data, completion of reports, analysis of QC treads and data analysis, and contributes to decisions regarding the effectiveness of the QC program and individual performance
- Maintain administrative supplies at acceptable level ordering as needed
- Order and distribute uniforms
- Comply with uniform dress code and personal hygiene standards
- Comply with all security procedures; wear ID badge(s) at all times while working at site
- Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development
- Perform inventory
- Assist Contract Administrator with a variety of administrative reports and other duties
- Clean and maintain equipment and keep office neat and organized
- Assist in badging process for all new employees
- Perform other duties and tasks as needed
- Duties, responsibilities, and tasks may change at any time with or without notice
- Ability to sit, stand, and walk for long periods of time
- Ability to go up and down stairs
- Ability to reach above the head, bend, kneel, stoop
- Ability to lift, carry, and push up to 50 lbs. regularly
- Ability to work in dusty spaces or adverse weather conditions
- Ability to see details on the floor, above the head, or on surfaces
- Ability to work with limited direct supervision
- Ability to maintain confidentiality
- Ability to work without assistance to complete assignments
- Ability to work in a constant state of alertness and with safety always in mind
- Ability to follow directions and focus on tasks
- Ability to make decisions and solve problems
- Ability to be organized, flexible, and dedicated to quality service
- Ability to handle tasks with judgement, tact, and accuracy
- Ability to prioritize and manage multiple tasks effectively
- Ability to analyze data and recommend corrective action
- Ability to manipulate numbers
- Ability to report problems or relate information
- Ability to understand and comply with safety procedures and environmental requirements
- Ability to read, write, and speak (communicate and relate information) English
- Ability to understand terminology of the office unit
- Ability to use a computer for data input and retrieval of information as required
- Ability to file, type, photocopy, collate, and operate office machinery
- Ability to maintain and submit reports, logs, and other paperwork in a timely manner
- Ability to use and care for equipment and cleaning supplies properly
- Ability to notice and report changes in work space conditions
- Ability to complete tasks in a timely manner with numerous interruptions
- Ability to attend work regularly according to assigned schedule and company policies
- Ability to work a flexible schedule as required
- Ability to attend and participate in training and work related meetings
- Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
- Ability to comply with all building, security, and company policies and procedures
- Valid driver’s license from state of residence and ability to drive
- License must have been valid for at least 3 years
- If driving a 15 passenger van, must be at least 25 years old
- Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
- High school diploma or its equivalent
- Valid CPR/FR certification preferred
- Knowledge of typing, filing, and office procedures, routines, and best practices
- Minimum of two (2) years’ experience in clerical work including administrative duties
- Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment required
- High degree of skill in typing and computer utilization
- Proficient in a variety of software including Word, Excel, and PowerPoint
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Company Match
- Transportation Subsidy
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Posted 2025-09-10
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