Logistics Coordinator

Job Description

Job Description

We are looking for a detail-oriented Logistics Coordinator to support fleet maintenance operations in Charlotte, North Carolina. This Contract position is ideal for someone who combines strong customer service skills with experience in logistics or transportation support. The person in this role will help keep maintenance activity organized, compliant, and on schedule while working closely with drivers, supervisors, vendors, and internal partners.

Responsibilities:
• Oversee the planning and follow-through of routine and required fleet service appointments, including preventive maintenance, inspections, and related upkeep activities.
• Coordinate with drivers, supervisors, and service providers to confirm appointment timing, address missed visits, and reduce downtime caused by delays.
• Arrange maintenance work with external vendors and monitor progress through completion for assigned vehicles and equipment.
• Review repair quotes and billing documents to confirm labor, parts, and overall charges align with established rate guidelines.
• Monitor service quality and responsiveness from vendors, identifying issues in timeliness, workmanship, or accuracy when needed.
• Keep complete and well-organized maintenance records in the designated fleet management system to ensure reliable documentation.
• Track upcoming due dates, overdue maintenance items, and compliance-related service needs, and provide status updates as required.
• Escalate unresolved maintenance concerns to leadership or vendor management teams to support timely resolution.
• Work with cross-functional teams such as billing, parts, and warranty to help maintain cost control and accountability for repairs.
• Support adherence to customer expectations, safety standards, and applicable regulatory requirements across all maintenance activities.• Prior experience in customer service, logistics coordination, transportation support, or a related operational environment.
• Some industry experience in fleet, maintenance, shipping, or distribution operations.
• Ability to manage schedules, coordinate multiple service activities, and maintain attention to deadlines.
• Working knowledge of compliance-driven processes and the importance of meeting inspection and maintenance requirements.
• Strong communication skills with the ability to work effectively with drivers, vendors, supervisors, and internal teams.
• Confidence reviewing estimates, invoices, and service details for accuracy.
• Proficiency in maintaining organized records and updating information within business or fleet management systems.