Customer Service Representative

LaSalle Network
Salisbury, NC

Customer Service Representative


Position Overview

We are seeking Customer Service professionals to join a high-volume call center team supporting grocery delivery services. In this role, you will assist customers with delivery-related inquiries, product availability questions, order concerns, and general store support. This is a fast-paced environment that requires strong communication skills, attention to detail, and a commitment to providing exceptional customer service.


Key Responsibilities:

  • Handle a high volume of inbound customer calls daily.

  • Assist customers with grocery delivery concerns, including:

    • Missing or damaged items

    • Expired products

    • Product availability and store inventory questions

    • Restock inquiries

  • Accurately document customer interactions and resolutions.

  • Meet established performance and quality metrics on a daily, weekly, and monthly basis.


Requirements

  • Strong customer service and communication skills.

  • Ability to multitask in a fast-paced call center environment.

  • Comfortable handling high call volumes.

  • Reliable attendance and punctuality.

  • Basic computer navigation and troubleshooting skills.


Benefits
LaSalle Network consultants are eligible to enroll in benefits. For details, visit
Location : Salisbury, NC 28147
Pay Rate: $15.00/hour, with a pay progression
Position Type: Open-Ended Temporary Assignment

If you're customer-focused, dependable, and thrive in a fast-paced environment, we'd love to hear from you.

LNCS
Posted 2026-07-24

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