Field Technical HCP Educator

Make a difference. Empower providers. Enhance patient care.

The Field Technical HCP Educator role focuses on delivering high-quality onboarding and technical support to healthcare professionals (HCPs) using a specialized HCP portal in the immunology space. You will provide both in-person and virtual training, ensuring a seamless and compliant user experience that supports patient treatment initiation.

Key Responsibilities Include:

• Onboarding & Training: Educate HCPs and office staff on portal access, navigation, and best practices through in-person and virtual sessions.
• Technical Support: Serve as the first point of contact for login issues and technical troubleshooting, escalating complex problems as needed.
• Remote Assistance: Use digital tools to provide virtual support and guide users through the portal interface.
• Compliance & Documentation: Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions.
• Feedback & Improvement: Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization.

Essential Requirements:

• Bachelor’s degree
• Prior experience in Field Reimbursement, Educator or technical support in healthcare or pharmaceuticals.
• Experience supporting healthcare applications (e.g., HCP systems, patient-facing platforms, clinical site tools).
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Comfortable delivering both in-person and virtual training sessions.
• Willingness to travel and must reside within 50 miles of a major airport.

Desired Requirements:

• Familiarity with Patient Customer Support Programs, Value & Access, Field Reimbursement Manager, or similar roles.
• Field-based customer service, sales, or engagement experience.
• Knowledge of healthcare IT systems (e.g., EHRs, pharmacy software) is a plus.
• Understanding of web-based platforms, user interfaces, and troubleshooting methods.
• Proficiency in Microsoft Office, CRM systems, and remote support tools.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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