Server

Job Description

Job Description

River Dunes Marina & Harbor Club is looking for servers. River Dunes Marina & Harbor Club boasts 14 miles of pristine waterfront, award-winning coastal architecture and a top-rated marina, situated in an unparalleled location on the Pamlico Sound, Intracoastal Waterway and the mouth of the Neuse River.

The primary purpose of this position is to provide an excellent and positive dining experience to our owners and guests at the Harbor Club, pool and during special events. This includes handling reservations, greeting and seating guests, presenting menus, serving food and ensuring a positive dining experience. The Harbor Club provides an exceptional level of casual fine dining food and beverage in the dining room, outside by the pool and during special events.

Essential Functions and Responsibilities

• Greet owners and guests, provide pleasant and professional services, answer questions, and make suggestions regarding food and drinks.
• Provide timely, efficient, enthusiastic, friendly food and beverage service.
• Ability to learn and demonstrate knowledge of all menu items, daily specials and beverage offerings including the ability to up-sell.
• Properly record all sales transactions and secure accurate payment in POS system.
• Perform opening, running and closing sidework checklists for each shift. This includes polishing glassware and silverware, rolling silverware, preparing tea and coffee, bussing and resetting tables, assist with running food with other servers, etc.
• Maintain reservations by check voicemail and computer system.
• Ensure that all foods are correct per order, served at the proper temperatures and to the correct guest.
• Assist other staff should they fall behind.
• Ensure guest satisfaction by checking on them throughout their meal and promptly addressing any concerns or requests.
• Stopping liquor service may be necessary due to overindulgence.
• Demonstrate knowledge of wines paired with food, beverage specials, proper liquor pouring, and beer offerings.
• Ensure that all paperwork is filled out completely and accurately.
• Maintain on-going communication and collaboration with all staff including the kitchen with the aim of achieving high levels of cooperation and service excellence.
• Assist in maintaining the overall cleanliness of the Harbor Club dining room and surrounding public areas including bathrooms.
• Assist in checking all fixtures, equipment, and room conditions (lights, heating/cooling, furniture, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Properly maintain all work equipment, tools, and supplies.
• Respond to owner and guest requests and inquiries with an appropriate level of sensitivity and immediacy.
• Comply with all standard operating procedures, policies, expectations and guidelines established by the company, the Department of Health, and other applicable government agencies.
• General knowledge of all services and amenities.

Education, Experience and Knowledge

• High School Diploma or GED preferred.
• Previous experience as a Server or in a similar role preferred, experience in a private club or luxury setting a plus.
• Basic knowledge of liquor, beer and wine preferred.
• Commitment to deliver an outstanding guest experience.
• General knowledge of computer programs (i.e. POS, Jonas, Breezeway, property management system)
• Ability to work effectively in a team environment, collaborating with kitchen staff and other servers.
• Excellent communication skills with the ability to interact with guests in a friendly and professional manner.

Must have a flexible work schedule with open availability including days, evenings, weekends and holidays as needed; can adjust to the needs of the owners, guests and operational need.