Incident Manager with ServiceNow Experience
3 days per week onsite in any of these offices: Tempe, AZ; Irving, TX; Des Moines, IA; Charlotte, NC; Atlanta, GA
$53.09/hr w2 + benefits
Incident Triage and Analysis:
- Monitor and assess incoming incident reports to determine severity and impact.
- Conduct initial analysis to identify potential root causes and impact on operations.
- Respond promptly to incidents according to established protocols and procedures.
- Collaborate with crossfunctional teams to resolve incidents efficiently and effectively.
- Maintain detailed records of incident details, response actions, and resolutions.
- Generate incident reports and communicate status updates to relevant stakeholders.
- Escalate incidents to higherlevel support or management as necessary.
- Collaborate with senior incident management personnel for complex or critical incidents.
- Participate in the development and implementation of preventive measures to mitigate future incidents.
- Contribute to the improvement of incident response processes and workflows.
- Stay upto-date with industry best practices and emerging threats in incident management.
- Assist in the development of training materials and knowledge sharing sessions.
- Proven track record of cultivating and nurturing strong professional networks, adept at fostering meaningful relationships to drive collaborative success
- Ability to be flexible and quickly adapt to a dynamic environment and react to changing priorities, having the ability to navigate through ambiguity and change
- Strong communications with the ability to articulate ideas clearly and concisely.
- Adept at fostering collaborative relationships and adept at adapting communication style to diverse audience
- Focus on Business Incidents.
- Open to Dallas, TX, Des Moines, IA, Charlotte, NC, Atlanta, GA, Tempe, AZ
- These are more business incidents examples: business remediation redress/ control/process failures
- Locations: Tempe, AZ; Irving, TX; Des Moines, IA; Charlotte, NC; Atlanta, GA
Recommended Jobs
Independent Contractor/Owner Operator Sprinter/Cargo Van
Hello, guys! General Logistics Carrier is seeking reliable Owner-operator truck drivers to join our team! We’ve delivered a great amount of loads all over the US and looking forward to delivering man…
Applications/Software Developer 4
Description We are seeking a highly motivated and skilled Data Engineer to join our data and analytics team. The ideal candidate will be responsible for designing, building, and maintaining robus…
OR Circulator Staff Nurse
OR Circulator Staff Nurse – Full-Time Position – Raleigh Location We’re seeking a dedicated and experienced Registered Nurse (RN) to serve as an OR Circulator in our fast-paced, high-volume orthop…
Join the Heart of the Blue Ridge Mountains, NC!
RN Operating Room job in Hendersonville, NC Embrace the captivating beauty of Hendersonville, nestled in the heart of the Blue Ridge Mountains, as you embark on an enriching travel nursing journey. E…
Psychiatry Job Near Raleigh NC
Join a collaborative behavioral health team consisting of 4 Psychiatrists, 2 Advanced Practice Providers & an experienced support staff, all backed by a strong and motivated administrative team. This…
Cardiovascular Sonographer-WPP
Overview: The Cardiovascular Sonographer performs echocardiograms as well as varying vascular studies of patient's anatomy/physiology and pathophysiology. They must demonstrate proficiency in the use …
Environmental Remediation Laborer
Join DARI – Now Hiring Asbestos Removal, Environmental Remediation Workers and Selective Demolition! Demolition & Asbestos Removal, Inc. (DARI) is seeking dedicated, motivated, and reliable team…
Crew Member
Crew Member We are looking for dedicated team members who want to expand their experience and grow their careers with our exceptional team at Myatt Landscaping and Construction. We are a local…
Locum Tenens Gastroenterology Job NC
Weatherby Healthcare is currently seeking a Gastroenterology Physician in NC If you are seeking a new opportunity or would simply like to learn more about locum tenens, give Weatherby a call today …