Qualified Professional, IDD
- Oversee and supervise direct care staff, ensuring their effectiveness and adherence to best practices.
- Manage staffing schedules, provide guidance, and ensure adequate staffing coverage.
- Coordinate and provide quality services, ensuring they align with CCMS goals and individual needs.
- Establish and maintain positive relationships with MCOs, collaborating agencies, and families.
- Conduct person-centered assessments, develop functional and measurable goals, and create individualized support plans.
- Train staff on client-specific needs, ISPs, and related information.
- Ensure timely submission of authorizations, complete progress reports, participate in audits, and review documentation.
- Advocate for individuals and their families to ensure they receive necessary services.
- Review data and billing to ensure accuracy and compliance.
- Supervision and Training: Conduct monthly supervision meetings, provide training, and ensure compliance with policies and procedures.
- Be available for on-call crisis services as scheduled.
- Implement performance improvement measures and ensure compliance with program standards.
- Ensure staff and contractors adhere to company policies and procedures.
- Represent CCMS in community activities and participate in interagency meetings.
- Obtain necessary consents from individuals and legally responsible persons.
- Assist with staff recruitment and training, and provide support during urgent situations.
- Meet the North Carolina definition of a Qualified Professional (see qualifications below).
- Have at least two years of supervisory and management experience, as well as two years of experience working with individuals with I/DD.
- Demonstrate excellent communication, leadership, adaptability, and problem-solving skills.
- Have reliable access to internet and cell phone and reliable transportation; ability to travel up to 40%.
- Have a working knowledge of the behavioral sciences and allied disciplines related to I/DD.
- Hold a license, provisional license, certificate, registration, or permit issued by a governing board regulating a human service profession.
- Have a graduate degree in a human service field with one year of experience.
- Have a bachelor's degree in a human service field with two years of experience.
- Have a bachelor's degree in any field with four years of experience.
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