Automotive Service Advisor

About Us :

At Eurotechnik, we’re not just in the business of cars—we’re in the business of changing the face of the automotive repair industry. Our goal is to make the exceptional the norm. We take pride in fostering a dynamic team culture where collaboration, excellence, and growth go hand in hand. We receive gratification in building lasting relationships with both our external customers and our internal customers. As we continue to expand our organization, we’re on the lookout for a driven Automotive Service Advisor who thrives in a high-performance environment, is eager to continuously hone their own craft, and is passionate about contributing to a goal oriented team.

My name is Joe Crowell, and I began my journey as an independent automotive service provider just shy of 15 years ago. The opportunity to take over an existing 1-man show auto business was intimidating but nothing short of a dream come true. My passion was wrenching, and to a fault, I took pride in fixing the things that others could not. I quickly discovered that conveying that passion with transparency and honesty was truly uncommon in the industry. Customer satisfaction became more of a reward than solving the technical problem. As word spread and demand grew, it was no longer sustainable to do it by myself.

It took years of mistakes and corrections in all facets of the business before I could truly begin to assemble a team (and don’t get me wrong, we still make mistakes today). Aligning myself with an educated group of industry peers accelerated the overall development of the organization. I committed myself to education beyond the technical realm to build a better team and provide more convenient service for the increasing demand. As necessity and demands pulled me away from the toolbox, gratification no longer was found through technical problem solving but instead, through championing the growth and opportunity for team members.

In January of 2024, we opened our second location. Between 2 automotive shops and another business in the automotive industry, we currently are proud to contribute to the livelihood of 42 different families and work every day to see those families accomplish goals and realize dreams. Our market and surroundings are experiencing rapid growth, and it is our goal to parallel, if not exceed, that growth to offer unparalleled service for our customers and never-ending opportunities for our team.

We are not for everyone. Those that are okay with “good enough” or “I can do it better myself” will not fit our culture. We openly own our mistakes and learn from them. We respect one another. Effort equals opportunity. If YOU can show up and make a significant contribution and impact to the mission and the goal, we ALL find fulfillment, meaningful purpose, and ultimately, wealth.

We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. This role is the critical link between our customers and technicians, ensuring a smooth, transparent, and high-quality service experience from start to finish.

What We’re Looking For: Our ideal candidate has:

• Proven customer service experience.
• Automotive experience (preferred but not required for the right candidate).
• A great attitude and positive energy.
• Exemplary problem-solving skills.
• A strong desire to grow both personally and professionally.
• Excellent communication skills—both verbal and written.
• Ability to work effectively with customers and teammates.
• Strong computer literacy with the ability to quickly learn new software and effectively communicate through digital platforms (email, text, and service management systems).
• A valid driver’s license.

Responsibilities and Duties:

• Greet and interact with customers to understand and identify their vehicle needs.
• Clearly communicate customer concerns and vehicle needs to technicians.
• Interpret digital vehicle inspections and explain findings to customers in an easy-to-understand way.
• Prepare accurate repair estimates and present recommendations to customers.
• Order parts as needed for repairs and services.
• Schedule customer appointments and manage workflow efficiently.
• Answer incoming phone calls and assist with service-related inquiries.
• Follow up with customers after service visits to ensure satisfaction and build long-term relationships.

What You Can Expect:

• A fast-paced, team-oriented environment.
• Opportunities for career growth and advancement.
• The chance to build lasting customer relationships and make a real impact.

If you’re passionate about helping people, enjoy solving problems, and want to grow in the automotive industry, we’d love to hear from you.

About EurotechnikWelcome to Eurotechnik, a locally owned and operated auto repair shop where your passion for cars meets exceptional service. Founded and operated by Joe Crowell, Eurotechnik has been a staple in the community for 15 years, specializing in the repair of European vehicles, including BMW, Mercedes, Porsche, Audi, and Volkswagen.Joe Crowell’s passion for cars began early on through his involvement in auto racing, where he discovered a love for the dynamic nature of auto repair and the thrill of complex problem-solving. This passion led him to assemble a like-minded team of experts who share his enthusiasm for German engineering and excellence in automotive repair.