GENERAL MANAGER - HVAC, PLUMBING, OR ELECTRICAL LICENSE REQUIRED!

Job Description

Job Description

General Manager – Service Operations

Location: Charlotte, NC
Compensation: $150K–$180K Base + 25% Bonus

We are seeking a high-impact General Manager to lead and grow a $15M service operation in the Charlotte market. This role is responsible for full P&L ownership, operational excellence, and building a high-performing, customer-focused team in a fast-paced, competitive environment.

This is a hands-on leadership role for someone who thrives on driving revenue, developing people, and scaling operations.

What You’ll Do

• Own full P&L responsibility for a multi-division service operation (sales, service, and installation)
• Develop and execute annual budgets, forecasts, and strategic growth plans
• Drive revenue growth, profitability, and market expansion through new programs and initiatives
• Build and foster a culture of accountability, performance, and exceptional customer experience
• Lead, coach, and develop a team of 60–70 employees, including field and office staff
• Ensure consistent execution of company policies, processes, and operational standards
• Analyze performance data, identify trends, and implement corrective action plans quickly
• Partner with field leadership to optimize safety, sales performance, and operational efficiency
• Oversee recruiting, hiring, training, and performance management across the organization
• Maintain strong awareness of market trends and competitors to stay ahead in the industry

Leadership Responsibilities

• Direct oversight of management staff and team performance
• Set clear expectations, assign priorities, and drive accountability across all functions
• Conduct performance reviews, compensation planning, and employee development initiatives
• Build a collaborative, cross-functional team environment

Health & Safety Leadership

• Champion a safety-first culture across all operations
• Ensure compliance with all safety programs, training, and regulatory requirements
• Lead incident investigations and implement corrective actions
• Conduct regular training sessions and safety meetings

What We’re Looking For

• 5+ years of experience leading teams in a B2C and/or B2B service environment
• Proven success managing and growing a fast-paced service-based business
• Strong background in HVAC, plumbing, or skilled trades operations
• Demonstrated track record of meeting or exceeding revenue and profitability goals
• Experience managing mid-sized teams (50+ employees) preferred
• Bachelor’s degree preferred (or equivalent experience)

Key Skills & Strengths

• Strong leadership and communication skills
• High level of financial acumen and analytical ability
• Ability to motivate teams and drive performance
• Skilled in strategic planning, forecasting, and operational execution
• Excellent time management, organization, and problem-solving skills
• Comfortable in a fast-moving, high-growth environment

Requirements

• Trade license (Plumbing, HVAC, etc.) preferred
• Willingness to travel as needed (some overnight travel required)
• Flexibility to work outside standard hours when necessary

Why This Role?

• Lead a well-established $15M operation with growth potential
• Strong compensation package + bonus structure
• Opportunity to make a direct impact on business growth and culture
• Work with a team that values performance, accountability, and customer excellence

We help skilled tradespeople find jobs they love with top employers, fair pay, real growth, and career support every step of the way.

Company Description

We help skilled tradespeople find jobs they love with top employers, fair pay, real growth, and career support every step of the way.