Administrative Customer Service

Job Description

Job Description

Description:

Join Our Dynamic Administrative Customer Service Team!

Are you looking to join a thriving and reputable private organization in the dental laboratory industry? Our team at Absolute Dental Services is expanding, and we're seeking a dedicated and enthusiastic professional to join our Administrative Customer Service team full-time! We pride ourselves on delivering exceptional quality and service to our customers, and we want you to be part of our success story.

About Us: At Absolute Dental Services, we're committed to providing top-notch dental prosthetics and outstanding customer support. Our team is the backbone of our operations, ensuring seamless communication and efficient service. If you're passionate

about helping others and thrive in a fast-paced environment, this opportunity is for you!

Your Role: As a member of our Administrative Customer Service team, you'll be the friendly voice and helpful hand that keeps our office running smoothly. This is an in-office position, perfect for someone who loves interacting with people and enjoys a variety of administrative tasks.

Key Responsibilities:

• Answer multiple phone lines and assist callers with inquiries.
• Accurately log case information into our database, including uploading/downloading case documents and photos.
• Provide essential administrative support to the team.
• Handle packing, shipping, and mailing packages using the UPS/FedEx system.
• Assist with case inquiries, customer communication, invoicing, and general administrative duties.
• Perform data entry with precision and attention to detail.
• Deliver excellent customer service, ensuring a positive experience for all our clients.

What We're Looking For:

• Strong organizational and multitasking skills.
• Ability to work efficiently in a fast-paced environment.
• Exceptional communication skills, both verbal and written.
• A proactive and positive attitude with a focus on customer satisfaction.

Why Join Us?

• Competitive salary commensurate with experience.
• Full-time employee benefits package including Paid Vacation, Paid Holidays, 401k, Health Insurance, Vision Insurance, Long Term Disability, and more.

How to Apply: If you're ready to join a supportive and energetic team, please submit your resume. We can't wait to meet you!

Note: NO PHONE CALLS PLEASE.

• Qualified candidates will have 1-2 years of experience in Customer Service, Administrative or similar field.
• Dental knowledge or experience a plus .
• Candidates must also be proficient with Microsoft Word, Outlook and type 40+ WPM.

Ideal candidate must be punctual, reliable, team player, well-spoken and enjoy providing customer service. This position requires a combination of periods of standing, sitting and walking.

Candidate should possess a professional demeanor, positive attitude, consistent attendance and ability to multi-task with attention to detail.