Front Desk Sales

Job Description

Job Description

Sales & Front Desk Associate

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

· Sales experience and confidence (membership sales is highly valued!)

· Customer service experience (retail or restaurant)

· Computer/ Technology proficiency

· A passion for dogs and dog health & wellness!

· Reliable transportation

· Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

· Drive membership sales through health and wellness education

· Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

· Develop membership leads; Follow up with potential members

· Answer phone calls, schedule customer appointments, manage customer profiles and records

· Manage cash drawer – responsible for daily cash handling

· Manage customer expectations; Resolve customer concerns; Retain memberships

· Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable

· Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

· Confidence in selling services and products

· Ability to connect with customers (both canine and human!) and provide outstanding customer service

· Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services

· Effective communication with team members and dog parents (in person and on the phone)

· Independently solve problems using Scenthound values and culture as a guide

· Attention to detail

· Time-management; Scheduling appointments efficiently

· Accountability; hold oneself and others to Scenthound standards

Job Type: Part-time

Pay: $10-12 per hour

COVID-19 considerations:

Scenthound is NOT an ordinary dog grooming shop. We believe dogs require routine care in order to stay clean, comfortable and healthy. With a focus on health, and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative wellness-focused, membership-based business model is the basis for a franchise concept poised to explode in the Triangle area. Visit us at Scenthoundapex.com or Scenthound.com/apex

Company Description

Scenthound is NOT an ordinary dog grooming shop. We believe dogs require routine care in order to stay clean, comfortable and healthy. With a focus on health, and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative wellness-focused, membership-based business model is the basis for a franchise concept poised to explode in the Triangle area. Visit us at Scenthoundapex.com or Scenthound.com/apex