Team Lead, Site Operations

Team Lead, Site Operations - Hickory, NC (Onsite)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We have an exciting opportunity for a Team Lead, Site Operations to join Accellacare in Hickory, NC. As a Team Lead, you will lead a team responsible for supporting site-facing activities across clinical studies, ensuring consistent, high-quality operational delivery.

This role is with Accellacare , part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Additional Details:

• Location: Full-Time Onsite at Accellacare of Hickory (221 13th Avenue Place NW Suite 201, Hickory, NC
• Hours : 8:00am – 5:00pm, Monday – Friday

What You Will Be Doing:

• Supervising a team of site operations staff (e.g., Clinical Research Coordinators, Clinical Research Nurses), overseeing daily workloads and priorities
• Ensuring timely and accurate completion of site start-up, maintenance, and close-out tasks in line with SOPs and study plans
• Monitoring site operations metrics and contributing to actions that improve efficiency and site experience
• Collaborating with project management, monitoring, and other functions to resolve site-related issues
• Supporting training, development, and performance management of team members
• Contributing to the enhancement of site operations processes, tools, and documentation

Your Profile:

• 3+ years of experience in clinical site operations, site support, or clinical operations
• Prior lead or mentoring responsibilities preferred
• Good understanding of clinical trial processes, GCP, and site documentation requirements
• Strong leadership, communication, and organizational skills
• Ability to manage multiple studies and priorities in a fast-paced environment
• Collaborative, solution-oriented mindset with focus on quality and customer service
• Bachelor’s degree in life sciences, healthcare, business, or a related field

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply