CAMPO HUMAN RESOURCES AND OPERATIONS MANAGER

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Description

**This job posting is for a Capital Area Metropolitan Planning Organization (CAMPO) POSITION and is being hosted on Cary's site for the purposes of accepting applications to be provided to CAMPO. An applicant that may be hired for this, or any CAMPO position will be a CAMPO employee located at CAMPO's Fenton offices in Cary, NC. Cary only provides certain limited administrative services to CAMPO employees, including health and welfare and other benefits.**

The Capital Area Metropolitan Planning Organization (MPO) is responsible for regional long-range transportation planning for the rapidly growing region in the Raleigh, NC urban area. The MPO recently adopted a new strategic plan to help guide our region's transportation program through the next several years. The Capital Area MPO is expanding staff to implement the new strategic plan. We create, innovate, and work smarter. We focus on relationships and collaboration across all jurisdictions. We enjoy our work and have fun doing it. At the Capital Area MPO, you can join a team dedicated to meeting the needs of our members and the public and ensure our region remains one of the best places to live, work and play.

The Triangle region continues to experience unprecedented growth, producing a need for infrastructure improvements that offers a range of travel choices and are compatible with the character and development of our communities, sensitive to the environment, improve quality of life, and are safe and accessible for all. The Capital Area MPO works at the heart of identifying, planning, and implementing those improvements and the Human Resource and Operations Manager is a key member of the team. This position is a new position created in response to the MPO's recent growth and needs. The HR and operations manager will be the first point of contact for employees, providing support and thus supporting the goals of the strategic direction of the organization.

The CAMPO Human Resources and Operations Manager is responsible for overseeing and managing the organization's operational processes and Human Resources (HR) functions.

This position is responsible for providing Human Resources services, guidance, and support to CAMPO employees and CAMPO management. This work includes performing professional and technical human resources related duties with increasing scope and complexity in functional areas related to recruitment and selection, retention, benefit and compensation communication, employee relations, performance management, training & development, and safety.

The position is also responsible for ensuring efficient workflow, implementing business strategies, managing employee relations, and maintaining compliance with labor laws. The role combines leadership, strategic thinking, and hands-on management to drive the organization's operational efficiency and enhance workforce performance. This position will supervise the administrative specialist and provide oversight of the office and administrative management

This position is based out of the CAMPO offices. This position may be eligible for partial telework schedule after the successful completion of an initial probationary period.

Anticipated Hiring Range $86,945 - $98,585

Typical Tasks

• Manages day-to-day business operations of the organization by serving as lead staff member for administrative and general operational tasks.
• Identifies and implements process improvements designed to enhance productivity and reduce costs. Develop and present regular reports on operational performance, KPIs, and areas for improvement.
• Collaborates and supports the CAMPO management team to ensure smooth and cost-effective operations.
• Leads and manages operational projects, ensuring timely delivery, within scope, and aligned with organizational objectives.
• Manages inventory and logistics to maintain operational continuity.
• Identifies operational risks and develop strategies to mitigate them.
• Serves as the liaison for HR functions with CAMPO's host agency/lead planning agency; Partners with CAMPO leadership providing HR guidance to meet operational goals.
• Handles human resources related inquiries from applicants and employees.
• Coordinates talent acquisition processes; works with hiring managers to develop job posting content, identify advertising strategies, assist with developing interview questions and screening criteria, screen and refer applicants, assist in interview process; Consults with managers to ensure compliance with employment laws
• Fosters a positive work environment by resolving conflicts, addressing employee grievances, and maintaining high employee morale; collaborates with CAMPO leadership on complex and/or sensitive matters
• Develops and implements training programs for staff development and ensures employees receive continuous professional growth opportunities.
• Collaborates with managers and provides consultation and guidance on performance management and goal-setting software and timeline of reviews.
• Ensures that the organization complies with all local, state, and federal labor laws; under the direction of the CAMPO management team, reviews and implements HR policies.
• Coordinates payroll timesheets and processes, serves as initial benefits questions point of contact, and coordinates compensation strategies with the CAMPO management team and host agency to maintain competitive advantage in the labor market.
• Ensures workplace safety regulations are followed and serves as health and wellness resource within CAMPO.
• Helps facilitate benefits administration and works with our host agency and partners to disseminate information and follow personnel processes.
• Serves as general HR first point of contact for all benefits and leave questions.
• Monitors and manages employee extended leave such as family medical leave and other leave benefits in conjunction with HR partners.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

The ideal candidate would possess a strong knowledge of HR principles, practices, employment laws and operations management processes. A candidate should have excellent interpersonal and communication skills and should be able to handle confidential information with discretion and care. They should have the ability to work independently and as part of a team. To perform this job successfully, experience with Microsoft Office and Human Resources software applications such as performance review software and recruitment and training software is desired. The ideal candidate should also have the knowledge, skills and abilities to:

• Coordinate effectively with employees, leadership staff and outside agencies and partners;
• Communicate effectively orally and in writing;
• Plan, develop and direct administrative operations of an agency;
• Be knowledgeable and proficient in business management, procurement, contracting, personnel and facilities management functions and processes;
• Be knowledgeable and proficient in applicable federal, state and agency regulations and policies;
• Be knowledgeable of applicable federal, state, and local employment and safety laws
• Be knowledgeable of personnel policies and procedures and standard office practices;
• Be knowledgeable of principles of effective employee relations;
• Be able to resolve conflicts with professionalism, tact and discretion;
• Have exceptional typing, proofing, computer skills, and training skills;
• Have exceptional and accurate communications skills to include grammar and spelling;
• Have excellent communication, interpersonal and organizational skills;
• Effectively organize events, demonstrate leadership skills and possess sound decision making ability
• Be knowledgeable and proficient in MS Office Suite or similar software including accurate data entry and ability to organize files, both electronic and hard copy;
• Manage personnel and coordinate work;
• Conduct effective recruitment and hiring processes;
• Produce high-quality work in a dynamic environment;
• Think critically, problem solve, and seek process improvements;
• Work independently on responsible and confidential duties

Minimum and Preferred Qualifications

Any combination of experience equivalent to a graduation from a four-year college or university with a bachelor's degree in Human Resources, business administration or a related field and considerable experience in an business operations and/or Human Resources role. Preference will be given to candidates who possess the following:

A minimum of 5 years experience in an administrative or business operations or Human Resources position

Candidates that have strong knowledge of HR principles, practices, employment laws and operational management experience with a demonstrated track record in these areas.

The SHRM Certified Professional (SHRM-CP, PHR) credential is highly desired.

CONDITIONS OF CAMPO EMPLOYMENT: Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment. Requires a valid driver's license with an acceptable driving record.

Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.