Application Engineer - GS Industrial
- Technical Application & Simulation:
- Utilize simulation software to size and apply Stabilus standard gas spring products in customer applications.
- Design custom gas spring solutions using internal calculation software, ensuring alignment with Stabilus design standards and best engineering practices.
- Provide technical drawings and specifications for prototype development and ensure customer acceptance of designed solutions.
- Confirm the feasibility of manufacturing during the initial design phase, and upon customer design acceptance, initiate the introduction to full-scale production.
- Project & Operational Support:
- Manage tasks or assist with broader project segments under the guidance of senior engineers.
- Review customer prints and ensure compatibility with Stabilus products, noting and communicating any required deviations.
- Coordinate with the prototype shop to facilitate sample production and customer approval processes.
- Leadership & Contribution to the Team:
- Offer technical guidance to peers and support sales teams with technical insights.
- Identify opportunities for internal process improvements and contribute to centralized technical documentation.
- Participate in team knowledge-sharing initiatives and cross-functional collaboration efforts.
- Customer Engagement & Support:
- Serve as a technical contact for customer inquiries, providing product recommendations and troubleshooting support.
- Communicate directly with customers, distributors, and sales representatives via phone, email, and occasional site visits.
- Assist in preparing and delivering technical training sessions for internal teams and external partners as needed.
- Monitor industry and competitor advancements, reporting any relevant developments to the company.
- Provide support for trade shows, pilot production start-ups, quality troubleshooting, and customer visits to enhance technical engagement.
- Participate in testing and validation efforts to ensure products meet application requirements.
- Bachelor’s degree in Mechanical Engineer or related technical field.
- Strong foundational knowledge of engineering principles, with an eagerness to learn industry-specific applications.
- Proficiency in general simulation and design software.
- 1-3 years of related experience preferred but not required.
- Prior experience in product design, customer supporting technical role or prototype development is a plus.
- Demonstrated problem-solving skills and ability to work collaboratively within a technical team.
- Strong analytical skills with a problem-solving mindset.
- Ability to interpret engineering drawings and technical specifications.
- Strong customer service and relationship management skills.
- Ability to work both independently and in a team environment.
- Software Skills: Proficiency in 2D and 3D CAD, Microsoft 365 Office, and SAP; experience with CRM tools such as SAP C4C.
- Interpersonal Skills: Strong ability to communicate and problem-solve effectively with all facets of the company and external customers.
- Supervisory Skills: None required at this level.
- Contact with Others: Direct communication with customers, sales teams, engineering, and production teams to facilitate project execution and technical support.
- Resourcefulness and Initiative: Requires creativity and problem-solving ability to develop solutions and improve processes; relies on experience and judgment to plan and accomplish goals.
- Technical Performance: Accuracy and completeness of application designs; resolution time for technical inquiries.
- Project Execution: On-time completion of assigned projects and deliverables.
- Internal Process Contribution: Participation in process improvements, documentation updates, and knowledge-sharing initiatives.
- Training & Development: Completion of required internal training modules and certifications within the first 12 months.
- Cross-Functional Collaboration: Responsiveness and effectiveness in supporting sales, production, and customer service teams.
- Domestic Travel: Occasional travel for customer visits, prototype evaluations, industry trade shows, and training opportunities.
- International Travel: Infrequent travel for training or collaboration with global teams.
- Expected Frequency: Approximately 1-4 days per quarter, depending on business needs.
- Accountability: Responsible for correct application and technical soundness and integrity of product applications.
- Impact of Errors: Incorrect application could lead to loss of business to competitors, field failures, potential safety risks, liability concerns, safety recalls.
- Confidential Data: Yes. Must adhere to internal data security policies. Access to customer specifications, pricing, and proprietary Stabilus designs and drawings, requiring discretion and confidentiality.
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