Operations Coordinator - Experienced RN - Transfer Center

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

As an Operations Coordinator for the Operations Center at Duke University Hospital, you will play a vital role in facilitating and coordinating patient movement within our healthcare system and beyond.

Job Summary:

The Operations Coordinator at Duke University Hospital plays a pivotal role in optimizing patient flow and enhancing operational efficiency within the healthcare system. This position requires a dynamic individual with strong clinical knowledge and exceptional organizational skills. The Operations Coordinator collaborates with healthcare teams, including physicians, nurses, case managers, and support services, to streamline the discharge process, expedite physician order execution, and coordinate the timely transfer of patients. They play a key role in facilitating communication, resolving barriers, and ensuring the seamless transition of care. The Operations Coordinator actively identifies opportunities for process improvement, implements best practices, and maintains a patient-centered approach to enhance the overall patient experience.

By leveraging their clinical expertise and effective coordination skills, the Operations Coordinator contributes to optimizing resource utilization, reducing length of stay, and promoting efficient and effective healthcare delivery at Duke University Hospital.

Responsibilities:

• Demonstrate a deep understanding of CareHub tiles to identify patterns and implement proactive strategies for patient progression
• Triage and address barriers to discharge in real-time, freeing up high-demand beds and optimizing hospital capacity
• Utilize electronic medical records, collaborate with care teams, and leverage available resources to promptly manage alerts and prioritize issues
• Escalate clinical priorities and propose strategies for resolving issues affecting patient progression to CareHub leadership and/or CSU leaders
• Collaborate closely with local care teams, ensuring effective communication and partnership in implementing resolution pathways

Qualifications:

• Graduation from an accredited Bachelor’s Degree in Nursing (or higher), Associate's Degree in Nursing or Nursing Diploma program is required.
• All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within seven years of their start date
• Minimum of 3 years of medical-surgical inpatient experience
• Experience as Charge Nurse
• Knowledge of Duke Health System hospitals and patient care units preferred
• Strong communication and problem-solving skills across multiple platforms and modalities

Licensure and Certification Requirements:

• Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina
• BLS (Basic Life Support) certification required

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.