Assistant Operations Manager

Assistant Operations Manager

About the Role

The Assistant Operations Manager supports the daily success of our local College HUNKS Hauling

Junk and Moving franchise. This role works closely with the Operations Manager to ensure smooth

execution of daily operations, team performance, and client satisfaction.

Key Responsibilities:

Operations Support

• Assist in implementing and refining operational processes that promote consistency and efficiency.

• Conduct Welcome/Confirmation calls to clients and support day-of-service logistics.

• Help investigate and resolve damage claims promptly and professionally.

• Support the scheduling of crews and ensure adequate staffing coverage.

• Input and track daily performance metrics to maintain operational visibility.

• Participate in truck and equipment check-in/out procedures.

• Assist with ordering and managing marketing and office supplies.

• Help oversee end-of-day shop closing procedures.

• Ensure all operational practices align with safety and legal standards.

• Promote a culture of punctuality, teamwork, and operational excellence.

People & Team Development

• Assist with hiring, onboarding, and training new team members.

• Coach staff in sales, customer service, safety, and job performance.

• Support the Operations Manager in building a positive, accountable, and team-oriented work

environment.

• Recognize and encourage leadership potential among team members.

• Model professionalism, respect, and a solutions-oriented mindset.

Marketing & Partnerships

• Assist in building and maintaining local partnerships and referral relationships.

• Participate in community networking events and professional organizations (e.g., NAPO, NASMM).

• Support local marketing and brand visibility efforts, including community outreach and event

participation.

• Help coordinate and coach team members involved in sales and promotional activities.

Finance & Strategy Support

• Assist in monitoring performance against budget and business goals.

• Help review P&L reports and communicate key insights to leadership.

• Track and analyze KPIs to identify trends and recommend process improvements.

• Support the development of scalable systems and tools for operational growth.

Qualifications & Experience

• Bachelor’s Degree in Business Management or equivalent work experience preferred.

• At least 2 years of experience in operations, logistics, or team leadership (moving, home services,

or related industries preferred).

• Strong communication and organizational skills.

• Proven ability to work under pressure and adapt quickly to changing priorities.

• Safety- and results-driven mindset.

• Positive attitude with the ability to motivate and influence others.

• Experience in sales or customer service is a plus.

• Retired or former law enforcement professionals are encouraged to apply. We value the

leadership, integrity, and safety-first mindset that professionals from these backgrounds bring to

our team.

When you join the Brand Central Team of CHHJ, you’ll enjoy:

• Comprehensive health, dental and vision benefits.

• Paid time off (PTO) and holidays.

• 401(k) program with a generous company match, life insurance and short- and long-term

disability.

• Casual, flexible and FUN (!) work environment.

• Discounts on Moving & Junk Removal Services based on years of service.

More About Us:

As Seen on ABC's Shark Tank, CBS’s Undercover Boss, HGTV's House Hunters, CNBC’s Blue-Collar

Millionaires and more. As we’re approaching 250 franchise locations across North America, College

HUNKS is one of the largest and fastest growing franchise opportunities. The company is a multi-year

consecutive winner of the INC 5000 Fastest Growing Companies award and headquartered in beautiful

sunny Tampa, FL. The “Brand Central" team provides franchise support to the franchise owners across the

country and operates a World Class Sales and Loyalty Center.

We’re a purpose-driven, value-based, socially conscious organization that has been recognized as one of

the Top Places to Work and is known for its unique and fun company culture. College HUNKS is an ideal

place to flourish and grow as a professional!

College HUNKS is an equal opportunity employer and prohibits discrimination and harassment of any

kind. We are committed to the principle of equal employment opportunity for all employees and to

providing employees with a work environment free of discrimination and harassment. All employment

decisions at College HUNKS are based on business needs, job requirements, and individual qualifications,

without regard to race, color, religion or belief, national, social or ethnic origin, sex (including

pregnancy), age, physical, sexual orientation, gender identity and/or expression, marital, civil union or

domestic partnership status, past or present military service, or any other status protected by the laws or

regulations in the locations where we operate.